AHS: American Home Shield

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About this app

Protection for homes. Happiness for homeowners.

American Home Shield® invented the home warranty industry over 50 years ago. Since then, we’ve built a national network of trusted, independent Pros who help millions of homeowners keep smiling (even when breakdowns occur). AHS protects important parts of the home systems and appliances you rely on, connects you with qualified Pros, and pays for covered repairs.

New feature alert! Video chat is here. AHS members with select plans can now video chat with live repair Experts for home fixes over-the-phone – for free.

With a variety of plans to fit every home and budget, American Home Shield makes it easy to keep your home running smoothly.

The AHS® app adds an extra level of convenience to your home warranty experience.

Key Features:
• Access your account and plan info
• Video chat on the spot for free with select plans
• Make and track service requests
• Take advantage of special offers
• Manage your payment info
• And more

Ratings and reviews

This is the worst home warranty I ever had. There is no option to enter directly review for their services on the website. Zero customer service! They just hired cheap contractors to do a poor job. More like a hit and trial. There is no limit .on the tries as they come change one part or the other. They dont care if in It takes months and months to resolve a problem. They just give you pre-programmed answers. We are sorry for the inconvenience. We are working to fix the problem. Good luck!!

I had a different home Warranty for many years. This is my 1st request thru AHS & this process was so easy to complete. The service schedule was very quick, just 5 days out. I am definitely impressed. Since a video chat was done and the tech walked me thru a few things, he made notes to pass on to the repair guy. That's impressive.

App is excellent! The company is not. New subscription to American Home Shieild's ShieldGold plan. Two weeks after my first payment, my central AC went out. They refused to cover components of the central air conditioning system due to "normal wear and tear", which is not listed in the "What Is Not Covered" part of the contract. Isn't that why most things fail? "Cash In Lieu Payout" was less than half. After paying $820+ my AC got fixed. The repairs were average. I have to fix what got missed.

What’s new

This latest version includes bug fixes and enhanced logging to deliver a more stable experience.