
Shelby
95% of the time the "scan receipt" portion of the app doesn't work and you have to do an inquiry, which also doesn't consistently work. What's the point of having it when it never works? Also, some of the stores I go to just use a store number and not an address so it tells me that the receipt is no good. It's almost more trouble than it's worth
57 people found this review helpful

Made To Fit Out
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App not wrkg. Scan issues - msg comes up & reads "Oops, something went wrong. Try again later." It's been a wk. I tried to email you at the email address you provided here, but it was sent back because my "name is not on the email list". I clicked the link to your website here & it took me back to the app. No way to get a hold of you. I had to make an unrelated receipt inquiry via the app. Edit: Thx for getting back & quickly. Actually a good app, thot the 1 ⭐ would help get a response is all.
32 people found this review helpful
AIR MILES Loyalty Inc.
September 5, 2024
Hi Denise,
We are aware of the technical issue with AIR MILES Receipts and are working to get it fixed as soon as possible. Please check back soon. Thanks for your patience.

Ally Ploaie
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It's unbelievable how this app decides not to give you miles for qualifying items on submitted receipts. E.g. you submit an inquiry for not getting Air Miles for the eggs on your receipt, later on you get the response that the receipt has no qualifying item on it and becomes a "case closed". I sent them emails 3 months ago, tried to contact them on the phone twice just to be disconnected after 2 h, used the chat with an agent and was also disconnected. There's no way to get in touch with them.
115 people found this review helpful
AIR MILES Loyalty Inc.
October 26, 2023
This sounds like an issue for our customer support. If you haven’t already contacted them, you may do so at https://www.airmiles.ca/en/get-help.html.