Alarm.com

- August 26, 2016

Everyone

Lifestyle

( 17,333)

Description

With an Alarm.com-enabled security system, you can monitor and control your home or business in real-time and from anywhere. Alarm.com’s interactive security, video monitoring, energy management, and home automation solutions give you instant awareness and remote control for the places you care about most.
Note: This app requires a compatible system and an interactive Alarm.com service plan. Feature availability varies based on system, equipment, and service plan. Visit www.alarm.com for more information.

Remote features:
✓ See what’s happening at your property
✓ Arm or disarm your security panel
✓ Watch live video and recorded clips from your security cameras
✓ Turn on or off lights
✓ Set the ideal temperature
✓ Lock or unlock doors
✓ View images of important activity captured by Alarm.com image sensors
✓ Search your complete system event history
✓ And much more!

With Alarm.com, you can also receive real-time email, text message, and push notifications for the specific events that matter to you. Beyond important emergency related events, you can also immediately know when:

• Your kids get home from school
• You left for work or vacation and forgot to arm your system
• The housekeeper arrives or leaves
• The garage door is left open
• The dog walker or cat sitter arrives
• There's flooding or a water leak in your basement
• Your children open your medicine or liquor cabinets
• Someone changes your thermostat settings
• Your security system is disarmed (and who disarmed it)
• Someone attempts to log into your account
• And much more!

Reviews

4.4

17,333 total

5 11,547

4 3,392

3 993

2 561

1 831

Diana Davis

It even reminds me to set it I recently upgraded my system and this app was recommended to me. I installed it and I couldn't be happier with it. I am even able to program it to let me know when the door gets left open. And it even reminds me at night if I forgot to turn it on! When I go shopping I can pull in and just turn the alarm off before even getting out of the vehicle, so I don't have to try to rush to turn it off when I go in with my arms full of groceries. If I'm gone and my door gets opened it sends me a text. Love it!

Philip Mallory

Do Not Buy Locks you into a many year contract. You are better off shopping on Amazon for Wi-Fi cameras with better video quality. Horrible customer service. Trust me peep's I am an electronics guru. Better options for you out there. Especially compared to what they charge. This is in response to a female friend dealing with this company

Roger Walters

Slow but Steady I've had this app now fow a few years and have seen it grow quite a bit. It was real primitive when I first started using it and didn't like it very much, and now it has most features I use and I really like it. Keep tweek ing and doing what your doing!

Cindy Burgos

No Error When No Connection If the app can't connect to my system, it should display an error message rather than just use the last known status. I opened my door thinking the system was not armed because that's what the app showed and the alarm went off. For the last week or so, the app has been having a lot of issues connecting to my system but I can't fix them myself because the tech from Del-Air Security has to come out and do it.

Elizabeth DaSilveira

Great Idea, Horrible Performance When it works, this app is fantastic. The problem is that it often doesn't work or even allow you to open the app at all. It simply just doesn't live up to what it is supposed to do and unfortunately we have no other choice but to use this subpar app to access/control our alarm system. I would NOT recommend this to anyone.

Arkady Vestel

Good App Generally the app is pretty good. You However could you please add a bypass feature. It's extremely annoying to have to arm the unit for the night when windows are open. I have to listen to a couple minutes of a lot of beeping and the voice stating the window is open before the alarm sets itself.

User reviews

Diana Davis August 26, 2016

Philip Mallory August 30, 2016

Alarm.com Mobile August 30, 2016

We are so sorry to hear that this is the kind of experience your friend has had, Philip. Please contact us at Info@Alarm.com and include "Android App Review" in the subject line. We may need to get her Authorized Security Dealer involved. However, we will try what we can in order to help. We hope to hear from you soon.

Roger Walters September 3, 2016

Cindy Burgos August 26, 2016

Alarm.com Mobile August 26, 2016

We are so sorry to hear that this is the kind of experience you are having, Cindy. Please contact us at Info@Alarm.com and include "Android App Review" in the subject line. We may need to get your Authorized Security Dealer involved. However, we will try what we can in order to help. We hope to hear from you soon.

Elizabeth DaSilveira September 2, 2016

Alarm.com Mobile September 8, 2016

We are so sorry to hear that this is the kind of experience you are having, Elizabeth. Please contact us at Info@Alarm.com and include "Android App Review" in the subject line. We may need to get your Authorized Security Dealer involved. However, we will try what we can in order to help. We hope to hear from you soon.

Arkady Vestel September 11, 2016

Earlene Lorick September 6, 2016

Works Sometimes The app has not been functioning for over a week now. I constantly have to arm and disarm the alarm from my home panel. The app does not display the correct status of the system. Here's a suggestion - I switched from a company that used key fobs to arm and disarm the security system. It's worth looking into providing key fobs - due to the inconvenience of the app not functioning so often.

Elton Grubbs II September 20, 2016

Decent Installation took roughly 2.5 hours to do 2 outdoor cameras, 1 glass breaker, 2 panels and 7 sensors. Video only shows 1 camera at a time, no zoom. It's decent, cameras show ok day/night. Not 100% sure if I want to keep it but I'm very picky.

Eileen B September 4, 2016

Unreliable System arned but the app shows un armed. You sure can't depend on it. Ive driven back to check...it actually was armed. ..hope the system is more reliable. Even un installed, still not working. When I first installed this over a year ago it worked. ..maybe you need to quit improving it.

Alarm.com Mobile September 8, 2016

We are so sorry to hear that this is the kind of experience you are having, Eileen. This is not normal for our app. Please contact us at Info@Alarm.com and include "Android App Review" in the subject line. We may need to get your Authorized Security Dealer involved. However, we will try what we can in order to help. We hope to hear from you soon.

August 30, 2016

Can't connect to camera Hello! I have been trying to connect to my camera for a couple of weeks now and it is impossible for me to access. I'm able to hear what is going outside my door, but I cannot see anything. What do I do for it to work?

Alarm.com Mobile September 6, 2016

We are so sorry to hear that this is the kind of experience you are having. Please contact us at Info@Alarm.com and include "Android App Review" in the subject line. We may need to get your Authorized Security Dealer involved. However, we will try what we can in order to help. We hope to hear from you soon.

Marla Baguidy September 7, 2016

Issues with Arming and Disarming via App When I attempt to arm or disarm using the app it just blinks, after 10-15 minutes of setting the app the system will respond. When I first purchased your product 3 months ago it work perfectly but now it's extra slow unless I use the key chain or the key pad. I think the app needs an upgrade. If im away I'm worried that the app would not work if I want to set it. Please upgrade whatever bug this is. Thankx!

Alarm.com Mobile September 13, 2016

We are so sorry to hear that this is the kind of experience you are having, Marla. Please contact us at Info@Alarm.com and include "Android App Review" in the subject line. We may need to get your Authorized Security Dealer involved. However, we will try what we can in order to help. We hope to hear from you soon.

Carlos Ivan September 16, 2016

First time user Very easy to use application. Everything is there at your fingertips. Allows you to set a passcode to the app so only you can have access to the application if something were to happen to your phone.

Linda Null September 2, 2016

What happened to haptic feedback when entering passcode? Love this app. The new update no longer gives haptic feedback when entering the passcode. Any way to add this back in as an option? Also, a panic button would be great.

Mike Tuck September 26, 2016

Great concept, poor execution. In theory, controlling your system from your phone is great. The first night i sat in my living room locking and unlocking my front door. It was pretty responsive. Took a few seconds to react. A week later.. when i leave i have a scene programmed to close my garage door and arm the system. It takes 2-3 minutes to react. Wayyy too long. App also needs a panic button. Its nice to have a text alert to activate a lock, close the garage door, arm the system. Why is there no way to automatically do these things?

Lindsey Lindayen September 7, 2016

Works ok, starting to look at other solutions now that it seems they've stopped innovating. Since I switched away from Pebble to Android Wear, there's not a handy integration with this product anymore. Other solutions are offering it now.

Alarm.com Mobile September 7, 2016

Thank you for providing your feedback, Lindsey. We would be happy to hear more about new options and integration that you would like to see from our service. Please email us at Info@Alarm.com, and include "Android App Review" in the subject line. One of our representatives will be happy to help you personally. We hope to hear from you soon!

Barry Moore September 2, 2016

Police Officer I have used this app since the very first one. It has steadily improved and become a necessary tool. I hope it continues to improve and have features added. If everyone used this app along with their home security systems they could take a great load off of the police departments that have to respond to false alarms. All they would have to do is you there cameras after they get emails advising of trips and they could cancel when there was no need for police to come. I highly advise using this App.

Whit September 2, 2016

Newest version breaks the whole app The newest update renders the app useless. When I try to open it it says "processing error" and the app is blank.

Alarm.com Mobile September 8, 2016

We are sorry you experienced this, Whit. The server error you received was related to an update we sent to various internet service providers. All ISPs have pushed through the update since then. If you are still seeing this, please email us at Info@Alarm.com with the name of your internet service provider and we will work with them directly.

Lou T September 2, 2016

Update crashed my APP Just updated the other day..(08/2016)...since then my app will not open and wants to crash.... Please advise - thanks

Alarm.com Mobile September 8, 2016

We are so sorry to hear that this is the kind of experience you are having, Lou. This is not normal behavior for our application, so we want to hear more details. Please email us at Info@Alarm.com, and include "Android App Review" in the subject line. One of our representatives will be happy to help you personally. We hope to hear from you soon!

Aaron Baldwin September 16, 2016

Wow, best app ever!!! Had our system installed today by power home technologies. We used to have ADT, everything about this app decimates everything Adt has on their app. Absolutely next level. The wifi doorbell cam is so nasty, And the ability to create the "scenes" where you hit one button and it opens your garage door and unlocks the front door and disarms the system or vise versa when you leave your home is so clutch. Thanks guys. How is this not in every home in America?

Alarm.com Mobile September 21, 2016

Thank you very much for your feedback, Aaron! We love to hear about all the use people are getting out of our service.

Patricia Lindsay September 27, 2016

Arming Sometimes the app gets backed up and you can't set the alarm from your phone. Which is ok if you're home and can use the keypad but if you forgot to arm the system before you left for the day you're a bit screwed.

Mark Fischer September 9, 2016

App does not update status properly I have had the system and app installed for a month and it is very unreliable in terms of correctly showing the system status. Arming via control panel inconsistently is reflected in app (our website).

Alarm.com Mobile September 13, 2016

We are so sorry to hear that this is the kind of experience you are having, Mark. Please contact us at Info@Alarm.com and include "Android App Review" in the subject line. We may need to get your Authorized Security Dealer involved. However, we will try what we can in order to help. We hope to hear from you soon.

Sam D'Amico September 20, 2016

Stopped alerting me All the sudden the app stopped notifying me on everything. When I click on my cell number it tells me that a notifications are paused on that number. I liked everything until it stopped working.

Arendel Richards September 2, 2016

Alarm App App is great... but every once in a while disarm signal sent does not get through. Still have to manually disarm at keypad. Therefore 4 out of 5.

Samuel Campos September 2, 2016

Not working this morning -_- It says that I'm not connected to server after I Uninstalled and installed the app. Before I Uninstalled, it kept saying that It couldn't log in and gave me the options to exit or try again.

Alarm.com Mobile September 8, 2016

We are sorry you experienced this, Samuel. The server error you received was related to an update we sent to various internet service providers. All ISPs have pushed through the update since then. If you are still seeing this, please email us at Info@Alarm.com with the name of your internet service provider and we will work with them directly.

Robert Brown September 26, 2016

Great for the home owner Once you learn the web site as well as the app you wont be happier. The gps service make NEST look like a joke

Jon Gokey August 24, 2016

Needs faster updates It's insane that it the sensors show open if motion is detected in the past hour. This should be able to update instantly.

Matthew Evans August 29, 2016

Not working tonight I'm stuck outside my house because the app cannot connect to the system. FrontPoint says there is nothing they can do because its an issue with the app, now I have to decide if I want to wake up my kids or sleep outside.

Alarm.com Mobile August 30, 2016

We are so sorry to hear that this is the kind of experience you are having, Matthew. Please contact us at Info@Alarm.com and include "Android App Review" in the subject line. We may need to get your Authorized Security Dealer, FrontPoint involved. However, we will try what we can in order to help. We hope to hear from you soon.

Sean Joseph August 30, 2016

Simply the best app out there This is simply the best app out there for security,by far, easy to use with all the needed tools. Only those who did not work with others security app don't appreciate this app.

Chelley Ferguson September 2, 2016

Suddenly can't log in, this morning. I see I'm not alone. But, no response from the app maker or company. App is completely broken and no longer opens. I'm furious.

Alarm.com Mobile September 8, 2016

We are sorry you experienced this, Chelley. The server error you received was related to an update we sent to various internet service providers. All ISPs have pushed through the update since then. If you are still seeing this, please email us at Info@Alarm.com with the name of your internet service provider and we will work with them directly.

Steve Buelna August 28, 2016

Always a problem connecting 4-5 bars on my phone but can't connect to the app to set or unset my home alarm system. Really very unreliable system and very concerning if I ever in a situation where I need it for my safety.

Alan Huang September 27, 2016

Getting error while logging in. It's unusable for a while. But the issue got taken care in matter of one day.

Alarm.com Mobile September 8, 2016

We are sorry you experienced this, Alan. The server error you received was related to an update we sent to various internet service providers. All ISPs have pushed through the update since then. If you are still seeing this, please email us at Info@Alarm.com with the name of your internet service provider and we will work with them directly.

Jose Villalobos September 2, 2016

Stopped working after update Defeats the purpose of the system if it won't even let me log in and control my system.

Alarm.com Mobile September 8, 2016

We are sorry you experienced this, Jose. The server error you received was related to an update we sent to various internet service providers. All ISPs have pushed through the update since then. If you are still seeing this, please email us at Info@Alarm.com with the name of your internet service provider and we will work with them directly.

Nathan Redmon August 26, 2016

Update is weak The new version of this app no longer allows you to set the alarm with "no entry delay". I always use that setting when I'm not home. Needs to be addressed.....

Darrell Shawcroft August 30, 2016

App seems to be getting worse More and more difficult to get it to simply arm my system at night. Every update makes it slower

keith rovere September 16, 2016

Ughh Nothing but problems the last few months with this app. I switched from Comcast for the same reasons. If I struggle to turn my alarm off and on via this app one more time, I'll find another company who knows what they're doing!

Stephen Blank September 15, 2016

Good info Nice to be able to get a text if system is not armed each day or when my house guests come and go. Pretty easy to set up notifications, or cancel them.

Marcus Dunn September 17, 2016

Video streaming issue I am only able to get video streaming to work when I am connected to wifi. It will not stream or it just shows a black screen when connected to mobile data.

Terri Smythe September 16, 2016

EDITED : Would love it if I could get notifications when a door or window is opened when alarm is not armed. In house I have a chime so should also be able to get notification on it as well - I was able to get the sensor monitoring enabled and it is working fine. Although I have noticed the app will not save my user name. I can use a PIN for the log in which is fine but would be nice if the app saved the username and I only needed to enter my password.

Justine Seybert September 21, 2016

Issues never go away My hallway smoke detector went off in August 2015 and it has yet to take the notification off. As soon as I open my app, it says "Hallway smoke- alarm reported" at first it was scaring me. Now it's just annoying and if there really is an issue I'm probably going to end up ignoring it because I'm so used to seeing it there. No matter what I do, I can't get rid of it.

Alarm.com Mobile September 23, 2016

Hello, Justine. This can be cleared by signing onto your account through a computer. There will be a link to clear the smoke alarm. We would like to assist with this, but we were unable to locate your account with the information provided here. Please email us at Info@Alarm.com, and include "Android App Review" in the subject line.

Oran Cookemboo September 2, 2016

Not so good locks up all the time,error messages put the ying yang

Alarm.com Mobile September 8, 2016

We are sorry you experienced this, Oran. The server error you received was related to an update we sent to various internet service providers. All ISPs have pushed through the update since then. If you are still seeing this, please email us at Info@Alarm.com with the name of your internet service provider and we will work with them directly.