
Laurell Macisaac
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Bell smart home security failed again. Night vision is missing clips and not recording when vehicle pulls into Driveway at night. Whole vehicle has to be visible for the trigger. Ground zone is set to the max, there is no reason why this isn't working. Without a memory card, I wouldn't know at all, if someone showed up..and no way to manually record clips that the camera is missing. Overall it is requiring me to use a second camera, which is reliable. Update 3 weeks slter, cancelled bell camera
9 people found this review helpful

Jaclyn Reinhart
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I don't know if it's the app or if it's the Bell service itself, but honestly, this thing only works when it feels like it. I've had numerous problems. There's so many times that I don't get notifications when it's important. Their online phone support is absolutely useless, and you will almost always have to have a technician come to your home. Now, the techs I've had are fantastic but limited by this app and service. If I hadn't been locked in for 3 years, I'd cancel and get a better system.
14 people found this review helpful
Thanks for your feedback. We’d like to know the details of the problem you mentioned. Please send the details or screenshot to smarthomesupport@bell.ca. We'll pass it along to our development team and see if there is any way we can improve it.

A Google user
It works? Yes. Is it good? Far from it. My main issues with it so far are: - I cannot even see the difference between the Home, Sleep, Wake Up and Away Scenes, and how to customize them, and exactly how they interact with the Panel. The app itself and the Panel have very little integration - Forget about editing the capture window on your cameras in the app. - Actually forget about any video settings in the app - Geolocation range is minimum 3km. that's a monstrosity of a diameter.
9 people found this review helpful
BellCanada
January 9, 2019
Hello Renata, certain settings are only available from the website: bell.ca/Smart-Home → Log in. We’d like to be able to speak with you and walk through the features and settings to make sure you are receiving the best experience. When you have a moment, please call our experts at 1-800-267-2001. We'll be happy to help you with this.