Gracia Innocentia
This app has truly been THE worst part of my invisalign journey. It is always crashing or super buggy to the extent that I'm retaking my progress pictures in the event that that happens. I don't understand why there isn't an auto-save function/feature when you're taking progress pics in case of an app crash. It would truly save users the extra time it takes to retake and resend the photos over. What a huge pain point!
3 people found this review helpful
Align Technology
July 4, 2024
Thank you for your feedback. We're sorry that you're having some problems with the app. Please contact us at https://bit.ly/2qMoiAT so we can get more information to assist.
Kendra Fink
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First, the photo process for virtual care is extremely frustrating. Takes 20 minutes to get 12 pictures that should take a few minutes. Second, it only works with an internet connection, which renders the tracking part of this app almost useless to me, as I frequently work out of cell service. Downloaded a separate, more functional tracker, where you can use the timer offline, edit the times if you forget to pause it, and sync/backup your data when you are back in service.
10 people found this review helpful
Align Technology
June 18, 2024
We're sorry that you're having a problem with the app. Please contact us at https://bit.ly/2qMoiAT so we can get more information to assist.
Erin Lankowski
This app is the worst. Continuously crashes. It glitches alot so I have to retake my photos again. The timer doesn't even make sense. This app is designed so you don't have to visit your dentist in person and you are relying on sending photos to continue treatment. For as much as I'm paying to have Invisalign, this app is trash. I think a 3 year old could have done a better job designing it.
5 people found this review helpful
Align Technology
June 7, 2024
We're sorry that you experienced problems with the app. Please contact us at https://bit.ly/2qMoiAT so we can get more information to assist.