Spok Mobile

Spok Inc.

About this app

Spok Mobile™ is a critical messaging/alerting application for use in healthcare, government, and public safety environments. Requires a subscription /connection to a supported Spok system.

Spok Mobile simplifies communications and strengthens care by using smartphones for your hospital’s secure, critical communications: code alerts, patient updates, test results, consult requests, and more.

This intuitive application links to a powerful communication system where you can send messages/attachments to smartphones and other devices.

Users require all file access permission to upload the attachments in the app to share them with the hospital staff. The file upload feature is one of the most critical features of the app as users need to share key information like images, code alerts, patient updates, test results, consult requests, etc.

Ratings and reviews

This app is legitimately awful. It fails to message in a timely fashion repeatedly, sometimes send prior messages 2-3 hours later when coverage is good. it fails to find known recipients. It does not allow photos as attachments. No way to create quick templates. No way to attach Patient info. It changes availability status independently at times, turning on overnight, turning off and back on on its own randomly. Awful.

I'm getting my pages, so it is ok. One of the issues I have, which several other users have mentioned, is the ringer volume set to max once a page is received. If you don't remember to turn this back down, get ready for one unexpected scary Booo! I have an android phone now, but I do not recall this issue when I had an iphone. If not for work, I wouldn't have used this app!

In my experience, does not seem to work very well on an Android Samsung XCover Pro. Get notifications when I have a message but can't pull up the message in "Messages" to read it...until I sign back into the app I've already been signed in to. Have to continually sign in to the app as a refresher of sorts to get a message to show in "Messages" then only able to read it once as it disappears if I navigate away from the page and go back. This did not happen on an iPhone.

What’s new

- Added chat enhancements, including UI updates, the ability to set the priority of a message, priority indicators within the inbox and PDF attachments. Users can also now create a group chat, with the ability to see all members of the group and read receipts.
- Additional Bug fixes and Various Performance Improvements.