LiveHealth Online Mobile

American Well Corporation

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About this app

Using LiveHealth Online you can visit with board-certified doctors, licensed therapists, lactation consultants, registered dieticians and more through live video on your smartphone, tablet or computer. It’s an easy and convenient way to get the care you need whether you’re at home, at work or on the go! Just download the app and sign up to get started.

Talk to a doctor 24/7, with no appts or long wait times

Why spend time going to urgent care, use LiveHealth Online to talk to a doctor in minutes through live video. Just sign up or log in and select the doctor you would like to see. Then you’ll be connected through private and secure video in about 10 minutes or less. Doctors using LiveHealth Online provide care for common health conditions like: the flu, pink eye, sinus infection, bronchitis, allergies, fever, cough, cold, urinary tract infection, skin infection, skin rash, diarrhea and more! It’s a great option for care when your own doctor isn’t available. Doctors can assess your condition, provide a treatment plan and send prescriptions to the pharmacy you select if needed.

Our Spanish language online visit experience is available using Cuidado Medico on LiveHealth Online. Spanish speaking doctors are available by appointment from 7am-11pm. Same day appointments are available in most states.

El servicio de consultas por internet en español se presta a través de Cuidado Médico de LiveHealth Online. La disponibilidad de citas con médicos que hablan español es de 7 a.m. a 11 p.m. En la mayoría de los estados encontrarás citas disponibles para el mismo día.

See a therapist in 4 days or less!
Use LiveHealth Online Psychology to talk with a licensed therapist or psychologist from the comfort and privacy of home. In most cases you can schedule an appointment and talk to a therapist in just a few days. Therapists can help you when you’re dealing with a wide range of issues like stress, anxiety, coping with grief, relationship issues and more!

Video visits using LiveHealth Online are covered by many insurance plans.
For 18 million Americans online visits using LiveHealth Online are a covered benefit under their health plan. Just enter your health insurance information within your account settings to see how much a video visit will cost you after your insurance is applied.

Please note that telehealth is not for emergencies. If you’re having a medical emergency, call 911.

Ratings and reviews

My visits have been great. Quality doctors. The system however has had hiccups. I can't chat with my earbuds or headphones. The sound only comes from the ear speaker, as if I'm on a standard phonecall, but I'm expected to basically FaceTime with my provider. In the end, my face is right up to the screen. That needs to be fixed because it hindered our communication. Also, we tend to get hung up on the waiting room page for a while. It's the second time that's happened.

There's a lot of good information on the app that I appreciate, but it's sometimes hard to find. For example, when insurance changes, there is no obvious way to update my pharmacy in the app. I've also had some issues with appointments being cancelled because the app would not connect my provider or me into the appointment (if this happens to you, make sure they don't charge you for a missed visit!). Also, calls can be disjointed and lose connection. Overall, tho, it's a helpful resource.

The app mostly seems fine. My problem is the "providers". I put it in quotes, because in the last 24 hours they haven't provided anything for me. Made an appointment yesterday, filled out all the forms, checked in and got the message that the provider was nolonger available. Whatever that means. No email, no notification. I was even charged for missing the appointment. Today I went to see about availability. Booked, was canceled, booked, was rescheduled without my consent twice. Ridiculous.

What's new

We continue to improve the patient experience with these new features:
• Performance enhancements to increase reliability and speed