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I pay my homeowners and umbrella annually, my auto, every 6 months. I'd LOVE it if your app allowed payment choices: monthly, quarterly, semi-annual and annual. When I tried to pay the full amount of my auto, it took a much smaller payment and wouldn't let me change it. Oh, and every time I use it, it asks me to update the app. When I try, there's NO update thtough Google Play.
97 people found this review helpful

Scott Biermann
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Excruciating experience to try to file a claim. I got my claim to (mostly) save... I think... piecemeal. Had to re-enter some data (e.g. the accident description) at least 4 times as progress was lost repeatedly. Only some photos saved. I spent about an hour trying to enter/re-enter text and attach/re-attach photos for a claim. User experience was horrible; what should have been a simple task was confusing and the application didn't work properly. Spelling errors to boot!
152 people found this review helpful

Jonathan Bell
I'll grant the app 2 stars for what I will refer to as "basic functionality." That said, it seems overwhelming probable that AMFAM was cutting costs, and corners, in the area of app development. It's kind of, JUST useful enough to DL and use (when necessary). If nothing else, it's a way to store some basic insurance coverage/vehicular info on your phone. THAT, by itself is worth a couple of stars. Perhaps there will be improvements soon?
26 people found this review helpful
American Family Insurance
September 12, 2023
We appreciate your feedback about MyAmFam. We'll be sure to share your experience with our team. If you wish to send over additional details to be shared, please email us at accountsupport@amfam.com. Thank you, Jonathan!