
merk Man
The app seemed to be working fine for about 2 and a 1/2 months. Now for the previous week and a 1/2, it fails to load the monthly calendar visually so that I can select the days to view If work has been assigned. If I log out of the app and log back in it'll work for that instance. When I come back to my phone later, when some time has passd the application will fail to display the calender again even though I'm logged in and all the other app functions seem to be working.

Rebekah
This app is slow to boot up, and nearly every time I log in, no shifts will load onto the calendar. The only way I've found to get them to load is logging out and logging back in. There's also no way to use a passcode, fingerprint, or face recognition to log in instead of manually typing in my passphrase every time. This app also does not appear to have an option to sync or export the calendar. Overall, it's easier to use the website rather than the app.
2 people found this review helpful
Symplr Software LLC
October 21, 2024
Thanks for sharing your thoughts, Rebekah! We're sorry you're having trouble with the app’s performance and login. We do want to note that a calendar sync feature is available, so we'd love for you to reach out to your hospital’s system admin to get help setting that up and troubleshooting the other issues. We appreciate your patience! -Josh

Madison Hathaway
I normally do not rate apps. However, I was absolutely loving this app until a few weeks ago when it asked about accepting the terms to some other random thing. When trying to accept multiple times, I got a bunch of errors. Out of frustration, I decided I'd delete and reinstall, which made the issue worse. All that happens now is a purple screen and nothing else. It seems to be happening to multiple people as well upon looking at other reviews. Please fix this issue soon.
8 people found this review helpful
Symplr Software LLC
July 31, 2024
Hi Madison, thanks for your feedback. We're thrilled you loved the app before this issue. The purple screen points to a problem with your hospital's secure login system. Please reach out to your Smart Square Administrator to open a ticket for troubleshooting. We're eager to get you back to enjoying the app soon. Thanks for your patience! Josh