symplr Clinical Communications

Symplr Software LLC

About this app

The symplr Clinical Communications and collaboration platform simplifies communication so clinicians can focus on care. One mobile (or web) application provides role-based secure messaging, voice communication, critical alert notification, and on-call schedule management. symplr Clinical Communications can also integrate with all hospital clinical systems to allow instant access to existing on-call schedules, critical and clinical teams, call center messages, critical lab results, and others. Regardless of your role or department, symplr Clinical Communications allows you to communicate the right information to the right people in real time.

•    Unlimited HIPAA-compliant secure messaging with automatic message status updates (Sent/Delivered/Read) 
•    Attach high-resolution photos, audio, video and documents 
•    Off-duty, auto-forward, and gatekeeping settings redirect or include others in critical messages when you’re unavailable
•    User defined groups and organization defined distribution lists allow quick and efficient communication to multiple recipients
•    Place voice calls over your system’s VoIP network with the same application used for secure messaging, alerts and on-call schedules
•    Receive critical alerts from nurse call systems, PACS/labs, EHR and others directly on your mobile device
•    Schedule management tool (admin only) creates real-time systemwide on-call schedules 
•    Role-based communication allows you to contact who’s on-call and available right now to assist (individuals or teams) via secure text messaging or voice calls within your organization and linked organizations
•    Can operate on all devices and platforms commonly found in healthcare systems – smartphones, feature phones, pagers, workstations on wheels, desktop computers and more.

Ratings and reviews

It works, but could be better. Occasionally autocorrect or suggested text stop working making messaging slow and/or error prone -- two things you wouldn't want in the medical field. The off-duty function is clunky. The save button is at the top and is easy to miss. A better locatiom would be at the bottom after you set the start and end times. There isn't a way to set a recurring off-duty schedule.

Not to mention that requiring employees to have a work app on their personal phone is sinister and can be abused (As a night shift EMT, I appreciate the off-duty setting, but it is not enough) the app is frequently glitchy. Not receiving messages until hours after they were sent and receiving a notification for a message but never actually receiving the message are some issues I have had.

I frequently have to uninstall and re-install as the app stops working every couple wks. I get a message notification, but after opening the app, there is no message. Once i re-install, the message shows up immediately.

What’s new

We appreciate your continued use of symplr Clinical Communications. We wish you a Happy New Year and are excited about 2026.

New Features
￮ Show Recommended Roles for users to easily toggle on after sign in for customers with a Workforce integration.

Technical Improvements
￮ Updated VoIP components to improve call reliability and overall stability.

Bug Fixes
￮ Improvement for properly dismissing expired incoming call notifications.
￮ Other bug fixes and performance enhancements.