Online Portal by AppFolio

AppFolio, Inc.

About this app

The Online Portal is for residents whose management company uses AppFolio Property Manager. Stay connected to your property or association manager and enjoy instant, on-demand access to your one-stop shop for the information and tools you need.

• Pay rent or dues and set up automatic payments
• Submit and monitor the status of maintenance requests
• Access important documents like inspection reports for tenants and meeting minutes for homeowners
• View and download your lease agreement
• Homeowners can submit architectural requests and view association-related events

Ratings and reviews

NEED HELP ASAP!!!! I selected an old residence within the app, and it shows "Something went wrong, we are having trouble connecting your account" and I am unable to switch it to the current location! I am locked out from the app because of a stupid coding choice. All I need is to be able to change the rental location to my current, but every time I log in, it defaults to the old location then shows I can't be connected. FIX IMMEDIATELY!!!

The app has worked well for submitting payments and maintenance requests. But as of the end of this month (July 2023) they will now be charging an additional fee for all forms of payment. Previously there would be a fee for using credit cards and debit cards but no fee for using an eCheck to pay rent. Now they are changing that policy to squeeze out even more money from renters. Just frustrated that every single online payment now comes with some sort of fee.

Why can't I set a recurring payment based on day of the week instead of only by date? Being able to set a payment every 25th of the month or whatever is useless for spacing out payments. There should absolutely be a recurring payment option for ever week, two week, four weeks, etc. Most people get paid based on day of the week (every other Friday, etc) not based on date. It is very confusing and frustrating that the only option is a recurring date.

What’s new

Bug fixes and performance improvements