This app is frustrating! I paid my rent a week early this month, but apparently that wasn't a good thing. Being, a week later the app withdrew another rent payment for that month when it already confirmed the bill was paid. My account was frozen until the issue was addressed. Then there was an issue between my bank and property management company, I was reimbursed the rent payment the app withdrew by error, but now I have to pay for a NSF charge. Tenants aren't able to contact this company!
5 people found this review helpful
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I have never written a review before, but needed to give this a one star. I have had this app a total of 2 days, I tried to pay a deposit fee with a savings account, my bad. the app showed I paid it with no means of trying to fix. I decided to try auto payment with my checking instead, and it charged my account TWICE! And guess what? Neither was reflected in my bank account. I just want to pay rent, but that's apparently too hard to manage for a payment app. Don't give me the info email, call
159 people found this review helpful
I hate that this app charges 9.99 extra for me to be able to pay my bill with a debit card. I understand needing to charge a little bit for a processing fee but 10 dollars is too much especially with families just trying to get there bills paid. So frustrating.
85 people found this review helpful
April 27, 2022
Hi Lacey, transaction fees cover the costs to process payments and are regulated and standard in the industry. If you prefer to not pay the fees associated with card payments, you can consider choosing to pay by eCheck, as the fees are waived for this option. You can learn more about how to set that up at https://appfolio.com/help/online-portal.