Asurion

Asurion Mobile Applications, LLC.

About this app

Help and support for your technology is just a tap away. The Asurion app provides a seamless way to manage your protection plan and get the most out of your tech.

With the Asurion app, you can:

FILE CLAIMS
• File a claim with Asurion
• Track device repairs and replacements

GET SUPPORT
• Chat with our team of trained Asurion Experts
• Troubleshoot issues with your mobile device and home technology

UNDERSTAND YOUR BENEFITS & TECH
• Easily find your protection plan benefits
• Access proactive tips for device setup, OS upgrades, and other relevant topics

Ratings and reviews

Absolutely Horrible! So confusing when trying to make a claim. Then when you find where to go you get sent to a page that says "There was an internal service error." Website isn't any better either, always gets stuck on the upload of drivers license. How about we go back to going to the store and filing claims! That works so much better than a failing app and website. Have been on phone with customer service more times than I care to count.

The app isn't great, the chat feature is ok, but finding a claim is very hard. When I filed a claim and explained to a T what was happening, when it happens and what I thought it was. I demonstrated what was wrong and sent the device in. You charged me 100 dollars to hold it for five days without any explanation what was going on ( Did not say how you tested the device) and said there was nothing wrong with it. I got the device back, tried it out and immediately could recreate the problem.

Submitted a claim. They sent me a form to sign and upload. I signed and uploaded the form and it was rejected the first time but was not given any feedback about the issues with the form, except for automated response emails which explained nothing. I made corrections I assumed necessary but each time I tried to upload the forms where their site requires the form submitted, the website would stay stuck in a loading loop, and I attempted to upload them multiple times from different devices

What’s new

Bug fixes and app improvements