Andrew Lewis
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1. Phone back button will take you back further than you would like and cancel all the information you have already inputted, such as your address 2. Some items like the bucket of nuggets show as costing $0 - when added to cart and trying to checkout it just gives a vague error. The item shouldn't be listed. 3. I was unable to apply a reward for a free pretzel - it just gave a generic error. I accidentally submitted the order, which they were not able to refund me the cost of the pretzel.
3 people found this review helpful
Van Lopez
This is horrible. I'm not sure if it's just the app, the store, or just how the company is run but I have never been more stressed out simply trying to redeem a reward. Not a frequent customer but I saw we had a reward so we decided to get a treat. Because the store is a combo with Jamba Juice, they can't scan the reward. So you have to use it through a mobile order. Except, you've already redeemed it for in person. Oh, and it has a 9 minute timer on it. So no chance of going to another store.
9 people found this review helpful
Peter M
Very unintuitive app, doesn't make for a good experience. Additionally, their rewards system is horrible. You can only use one coupon per purchase, which forces the user to send through 5 different purchases if they want to use their coupons, which just creates a bad time for the poor people working in the store. Additionally, redeeming any coupon leaves you with a measly 20 minutes to use it, when it could easily be something like an hour to provide ample time for use without issue.
102 people found this review helpful