TELUS Health MyCare

4.2
11.7K reviews
1M+
Downloads
Content rating
Everyone
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

TELUS Health MyCare™ lets you easily see a Healthcare Provider right from your phone.

FEATURES
Video Consultations: Book an appointment with the Doctor, Counsellor or Dietitian of your choice (provincial restrictions apply) and have a video consultation from the comfort of your home or wherever works best for you. If needed, prescriptions and referrals for diagnostic tests/specialists can be provided.

Easily access your TELUS Health MyCare consultation notes and additional appointment details through the Care Hub whenever you need them and get your prescription delivered directly through the app.

Appointments are scheduled in English by default unless you are in Quebec where appointments can be either in French or English. If you would like to schedule an appointment in a different language, contact our Support Team.

Symptom Checker: Get more peace of mind 24/7 with our chat-style Symptom Checker, powered by Artificial Intelligence, which asks you questions about your symptoms to suggest possible courses of action.

Healthcheck: Learn more about your health in just 15 minutes. Our free digital assessment tool gives you a picture of your current health and suggests lifestyle changes for healthier living.

Monitor: Connect your existing health apps and set medication reminders to manage your health in one place.

GET STARTED
1. Register for your free account.
2. Book an appointment time that suits you.
3. Start having a video consultation with a healthcare provider.

SAFETY & SECURITY
We take data security and privacy extremely seriously. All of TELUS Health MyCare’s clinical procedures meet industry and legal standards. We retain patient records in accordance with national best practice guidelines and all patient data is securely transmitted using industry-recognized encryption methods.

LANGUAGE / LANGUE
The app is available in English and French. If you wish to change the language of the app without changing your smartphone language, please follow the instructions below.

For Android 13 or later OS
To change the language of your app, go to your phone Settings, search for Languages and input, tap App languages then TELUS Health and select the language of your choice.

For Android 12 or lower OS
For these versions, the app language is dependent on the phone language. If you want to change the language of the application, please change the language of your phone in the general settings of your device.
—-------------------------
L’application est disponible en Français et en Anglais. Si vous souhaitez changer la langue de l’application sans changer la langue de votre téléphone, veuillez suivre les étapes suivantes :

Version 13 ou ultérieure
Pour changer la langue de l’application, allez dans les Paramètres de votre téléphone, entrez Langues et saisie dans l’outil de recherche, appuyez ensuite sur Langue des applis puis TELUS Santé et sélectionnez la langue de votre choix.

Version 12 ou antérieure
Pour ces versions, la langue de l’application est dépendante de la langue du téléphone. Si vous souhaitez changer la langue de l’application, veuillez changer la langue de votre téléphone dans les paramètres généraux de votre appareil mobile.

For more information and a full list of FAQ’s, visit telus.com/mycaresupport
Updated on
Nov 21, 2023

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 7 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.1
11.3K reviews
Sah Hill
February 7, 2024
Absolute garbage app. Not only do you have to jump through endless hoops to sign up, when you're finally ready to book an appointment, it wants you to verify your identity with pictures. But this keeps failing. After 3 tries to verify that I'm a real person, I gave up. But it gets worse! If you request a deletion of your account, they still keep your medical records. Their excuse? Because it's "legal". Deletion means DELETE all of it, not some portion. Those downloading this should be aware.
2 people found this review helpful
Babylon Health
February 10, 2024
Hi, Sah - thank you for your feedback, we understand that this must have been a frustrating experience. We'd love the opportunity to try and resolve this for you. Please email: mycare@telus.com or call 1 855 577 8838 to direct the concerns to one of our associates.
Michael
January 19, 2024
Incredible! Far more efficient than visiting a walk in clinic. Update: There is a bug in the app that does not allow the user for Android 14 to select the option for taking assessments. Certain assesments are able to be selected while others are not --While pressing the "take assesment" button it does not move forward to the assesment prompt.
1 person found this review helpful
Babylon Health
November 2, 2022
Hi Michael - We're happy to hear that you're satisfied with our service. Thank you for the review!
Tyler
December 24, 2023
App is worthless, I've been trying to book a refill appointment for the last 2 months, and I'm not even exaggerating when I say that I've checked multiple times a day every day for the last 60+ days, and every single time the app says there are no appointments available for the next 12 months. You cannot tell me that *a refill appointment* isn't even available, so Telus clearly needs to fix their garbage app.
22 people found this review helpful
Babylon Health
December 29, 2023
Hi Tyler, We apologize for the difficulty in finding an appointment and are working daily to add availability. Unfortunately, because of record demand for access to care across some provinces, MyCare users may experience prolonged wait times.