![](https://play-lh.googleusercontent.com/a-/ALV-UjWnYbNpSNFQOTPjvynhRYz63VBZKy0xQ-sDNc2Uljvm6JF7H1E7=s32)
Jennifer D
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I hate the updates. You can't see everything at a glance, having to swipe or scroll. You have to click on each transaction to see what they are, because when you scroll the list, a bunch of numbers is all that's are visible. Also, what is with the incessant "error updating" issues? I should be able to access my banking issues immediately, pretty much always.
2 people found this review helpful
First Financial Bank
May 10, 2024
Thank you for your feedback, Jennifer. If you would like to discuss your concerns further, please reach out to us at 877-322-9530. We look forward to hearing from you.
![](https://play-lh.googleusercontent.com/a/ACg8ocIJ5pt18wuOaSGcbSCLaXvtArnLx3WKMJkfjVOz3yjRrTZ21A=s32-mo)
Joe Mastromauro
Can't even login using banking credentials. Thinking it had to do with not having logged into the app yet, i hit "first time login" which puts a little green android dude in the top left corner. And a black screen. Going to close the app you can see it, like so much of my First experience was a failure to load. If this was for my business, i'd move the account. First was a hassle before they decided to change stuff and become a poor performing hassle.
1 person found this review helpful
First Financial Bank
July 17, 2023
We are sorry to hear that you experiencing difficulty getting logged in, Joe. If you still need help with logging in, please give us a call at 877-322-9530. We are available Monday through Friday 8 am–8 pm, and Saturday 8 am–5 pm ET.
![](https://play-lh.googleusercontent.com/a-/ALV-UjXOIZX2f2rv7J79tefGTMd_r7ioQB6DtSxEArrPlQKodeANexM=s32)
Kristi Fielder
I DO NOT like this new app. The security feature makes me feel uneasy. I don't feel very secure at all, just having a 4 digit code. I'd much rather have to enter a password. That would make me feel more secure. I also don't like that I have to enter the 4 digit code repeatedly when I switch screens, such as the calculator or phone when trying to pay bills. This app is definitely not improved in my opinion and I'm super disappointed with the bank that I've trusted for 30+ years. Terrible!
24 people found this review helpful
First Financial Bank
June 13, 2023
We are sorry to hear that the app is not what you were expecting, Kristi. The PIN access was chosen as there are additional security measures clients can use to lock their device, including facial recognition or fingerprints. Additionally, certain actions require the password. Please give us a call at 877-322-9530 to discuss your concerns further.