Johnny Bliss
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mobile tan system is super glitchy. after you attempt to log in on your desktop, you are asked to supply the mobile TAN. Great, except when the app tells you there are new notifications in your "TAN & Notification inbox," when you enter it, nothing awaits you and you can't complete the process. every time I log in, I just cross my fingers that the TAN will arrive this time. Sometimes you're lucky. Sometimes you're not. It's very frustrating.
3 people found this review helpful
UniCredit Bank Austria AG
March 6, 2023
Dear Johnny Bliss!
This is definitely not the expected behavior, is it possible that the device is in energy saving mode or that the app is not allowed to receive background messages? We kindly ask you to contact us via e-mail to mobile.feedback@unicreditgroup.at. We'd like to look into the topic.
br Mobile Team
A Google user
After the new update the app has lost a lot of functionalities. The most important one being the ability to create a pdf of a payment, or a pdf for anything really. The tutorial is useless and doesn't show you anything important or relevant to how to find the functions you need. What a shame, every update breaks the app even more.
9 people found this review helpful
UniCredit Bank Austria AG
February 29, 2020
Dear Mr. Jaramillo! The PDF Download is available right after signing on the confirmation screen. The PDF download icon is in the top right corner. It might be covered by the Push-TAN text, that you can close after signing. It is planned to bring the PDF download also in the order archive with our next update. Best regards Mobile Team
Matko Kandzija
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The app is not intuitive. It is only partially in English. And the worst thing is that you can not immediately see your transactions. Terrible. In 2024, it makes absolutely no sense to have an app like this. Edit: product section is the biggest part of the app and is full of stuff that is not translated, even on the home page there are product offers in German. Card transactions are not shown in the app immediately and when card is rejected the transaction is not shown so user can't know why.
UniCredit Bank Austria AG
May 29, 2024
With the exception of the "product offers", all areas of the app are translated into English. We would be happy to receive more detailed feedback on what you are missing by email to mobile.feedback@unicreditgroup.at. Not all order types are booked in real time and transactions are therefore only displayed after they have been booked.
BR Mobile Team