JEPCO Customer Services

JEPCO

About this app

JEPCO application has the following features:

side menu:

- Create client own profile, to allow JEPCO serve him better

- Manage client many sub-accounts/subscriptions

- The client can scan invoice/bill barcode to add sub-account

- Meter Self-Read Archive: The client can view up to 3 previous months/reads images of his Meter Self- reading (if the client used the Meter Self-reading feature in the app)

- All JEPCO important contact information, the clients can contact JEPCO support directly through email and direct calls shortcuts

Main menu:

- Receive different types of push notifications (such as meter reading date, invoice/bill issued, invoice/bill paid…)

- View previous notifications sent to the client (by pressing on the bell on the top)

- Inquire about invoices, from this feature the client can:

o Move from the sub-account to another

o “Refresh” to get last status

o Get invoice/bill details by pressing on the invoice/bill

o Use invoice/bill presentment (in the top of details page)

- Meter Self-reading:

o Which can show the client the following features:

§ Meter ready to be read

§ Meter already read within the authorized period

§ When the date of meter to be read

o Allows the client to take, submit a photo and enter the reading of his meter (for the meter ready to be read), in order to allow JEPCO issue a new Invoice/bill

- Account statement, this feature is useful for the client as he can:

o Move from the sub-account to another

o See all the due invoices/bills and total receivable balance

o Use in JEPCO offices (to go to cashier directly):

§ For paying an invoice / bill by pressing on the “single” invoice/bill, which show barcode that JEPCO cashier can read

§ Can pay all due invoices/bills by pressing on the barcode icon beside the total receivables, which show barcode that JEPCO cashier can read

- Consumption calculation, which allow the client to:

o Use Consumption calculator (for simulation)

o Use Calculate the current (assuming that the consumption is for one month and calculated on the latest tariff)

Ratings and reviews

Blocks IP addresses. Keep getting messages like "failed to refresh data" and "Connection error occurred, please try again" depending on which network. Also the system is very old and doesn't work well. There are two accounts associated with my Jordanian phone number but only one shows up and there's no way to add the other. A third account in my name which I have been trying to change to my phone number is still sent to the old owner who sold the house years ago. Very very slow, needs many fixes

Does not work outside Jordan. Just keep giving error message. It was working fine when I was in Jordan, but now stopped. This app is for checking bills and making payments, so why disable outside Jordan. Even Bank applications continue to work outside. Please fix it.

I don't think I have used an app this bad. Many errors. There's an error that never goes away and it asks you to contact customer service. When I did, they had no idea what's wrong. The error still there after over a month. Absolute trash.

What’s new

Bug fixes to improve app performance