
kimmiesue68
well for the most part it is a good app. for the last few days, they were working. I did the app update and my bird feeder went back online and recording videos. the hummingbird feeder is online and can only view live. video recordings are not happening. chat doesn't work, called and it said no one is available right now please call back. I sent an email a few days ago and no response. I just sent another one. let's see if I get a response.
11 people found this review helpful

Melissa B
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It was working ok-ish, then it stopped downloading videos and only saves a picture. Support isn't helpful at all and there are no updates available. Good thing I'm still in the date range to return it.. 7/12/26 update.. I was sent a replacement which came with issues right out of the box. it needed to be restarted several times and finally worked after a hard reset and a new software update. Then a few days later it fully stopped giving notifications. ugh
1 person found this review helpful
Netvue, Inc.
August 17, 2026
We’re very sorry to hear about your experience. This is certainly not what we want for our customers, and we’d like the opportunity to assist you properly. Please reach out to our support team at support@birdfy.com and we’ll work with you step by step to resolve the issue.

Debbie Lee
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The app had been functioning quite well prior to the server problems. Since then, even though fixes were made, functionality has been intermittent. The camera doesn't always record moments and battery percentage does not record consistently. Have installed, uninstalled and re-installed the app many, many times per tech support instructions, but it has not cleared up the issues. Frustrating.
5 people found this review helpful