Bureau of Indian Standards (Bhartiya Manak Bureau) provides an interface to consumers to lodge any complaint or grievance, through a complaint portal on our website or through e-mail. However considering the fact that mobile phones have become an easy mode to access internet and communicate, a mobile app based on Android platform has been developed, which would provide the same facilities accessible through mobile phone.
The Android based mobile application provides consumers the facility to access the complete Complaint Management System. Consumers can lodge their grievances, preferably with supporting evidence, against ISI marked / BIS certified products or services rendered to them by BIS.
Features of the App:
• The consumer can register himself with BIS through a simplified one time registration module. The user is required to enter his name and mobile number with an option to provide his email-id as well. The user can use the app after an initial identity verification done through a One Time Password.
• The app provides the consumer with facility to lodge complaints regarding any of the following issues:
o Quality of Product.
o Quality of Services.
o Misleading Advertisements.
o Other issues regarding any ISI marked product.
• Once registered, consumers can also view their complaint history and track the status of their complaints through the app.