
Nicolas Hotterbeekx
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The latest version of the app just ignores the decimal point randomly, so instead of transferring 10.0 or 10,0 the app transfers 100 euro. Makes me seriously question the quantity assurance of the bank. the answer is actually bad advice, don't use ',' it gets ignored, when using the '.' it works.
1 person found this review helpful
BNP Paribas Fortis
May 5, 2026
Dear Nicolas, thank you for your feedback. We recommend that you use the , and use two numbers after the comma. Before you confirm the payment, you also have an overview of the payment and the amount. Best regards, ^Ms

Dani M
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it crashes 99% time, since a couple of weeks. I've been on the phone with the helpdesk, worked once while on line with them ( "we did nothing particular" it just happen to work that one time). it worked slightly better for a week, now it crashes again every time I open it! 3* because for the last years it worked all right.
1 person found this review helpful
BNP Paribas Fortis
April 21, 2026
Hello Dani M, thank you for your feedback. We are sorry to hear that your application has technical issues. Can you check in the Appstore or Playstore that you have the most recent version of our app? If you still experience problems, we suggest that you contact the helpdesk again at the number 02 762 90 00. Best regards KC

Jon A
Wow it opens again, only took one month and 5 versions, thanks! 3 stars! Now PLEASE stop pointless updates weekly and FORCING users to update especially if you don't have the QC to not break it. It's a banking app, should be essential. Otherwise good app, so maybe next year I can rate it as such.
12 people found this review helpful
BNP Paribas Fortis
February 16, 2026
Dear Jon A, thank you for bringing these issues to our attention. Our apologies for this. May we request you contact us live so we can check the necessary things, and open an incident? You can contact us on our English number 02 762 90 00 from 7 - 22h and from Saturday 9 - 17h. Kind regards, Jess