
Ken Chan
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It takes nearly one minute to generate a QR code. Payment has never been so frustrating especially when there is a long queue behind. In addition, can the App shows the credit card balance amount ? Right now only the transaction history is shown. I will have to login via the website to get my balance amount or statement to pay the card. How silly is that.
38 people found this review helpful
Bank of China (Hong Kong) Limited
September 14, 2021
Thank you for using BoC Pay. As we need more details to look into the issue more closely, please contact our hotline at 3988 2388 or send us an email to enquiry_csc@bochk.com. Please quote the number R090674 and describe the issue in detail. We will investigate the issue and get back to you soon.

A Google user
Needs to show breakdown of transaction that the é²éä» app would do, especially for those discounts such as buy $30 minus $5 and you scan to pay (buyer inputs payment amount). It'd be better to show the ORIGINAL price (along with the final price), for merchants to verify, which will avoid any potential disputes that the buyer has underpaid!
9 people found this review helpful

t sakei
The app quite slow to open and reach the qrcode. Quite pressure when there is queue behind. What's worse is you can't open it prior at times since you couldn't retain the qr code when switching between app, which is required usually for merchant loyalty. "Offset with point" design is bad that you only can do it right after payment, and you shall not leave the app{eg reply a msg etc) else you will no longer find the button anymore. At times the page just never appear.....
46 people found this review helpful
Bank of China (Hong Kong) Limited
January 7, 2021
Thank you for using BoC Pay. As we need more details to look into the issue more closely, please contact our hotline at 3988 2388 or send us an email to enquiry_csc@bochk.com. Please quote the number R090562 and describe the issue in detail. We will investigate the issue and get back to you soon. We are very sorry about the inconvenience.