💩 customer service. Don't advertise apartments for $98/night and then have a $100 cleaning fee buried in your fine print. Couldn't verify reimbursement night of booking so booked another room. Next day found out that booking is going to bend me over and do me all dirty by not reimbursing me. Faithful customer for years. Never using you again. Just got a new job where I'm traveling a lot too. I'm sure your competitors will enjoy my business for years to come 🚫💲4⃣U
they had wrong info on their page. they had a room for $250 and said it was 70% off. the pictures of the motel were really old. when I got there the place was a dump, the power was off, and the room looked dirty and very outdated. I don't recommend using an app that doesn't give correct info on where your staying
Love this app. Only ever use this app for accommodation booking as it's all so clear and transparent. You know what your booking and the terms and conditions and penalties are unmissable before you hit confirm. Great job! Loyal customer in fact just booked a hotel before I wrote this!
I really like this app and recently increased my rating on it as it's much better than all its competitors. I don't use any others now. Only downer; The loyalty program is weak. Not enough benefits from 'genuis'.
Love this app. I do 90% of my bookings through it. Typically one or more per week. PLEASE PLEASE bring back the ADD TO CALENDAR function that has disappeared in the past few weeks. It resulted in me booking a wrong date and losing about £100 by not noticing until too late.
Customer care is awful. I tried to cancel my booking because the hotel was terrible and they didn't cancel and told with the owner of the hostel because I said that, he was hungry with me. Don't use this app or agoda. They are from the same company and stole your money.
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