My BT

BT Group PLC

About this app

My BT is the easiest way to check your recent usage, view and pay your bills, get help when you need it and much more.

With a few taps you can see how much you’re using on your BT landline, broadband, TV and mobile, check your current broadband status and pay your bills quickly and easily.

You’ll need your BT ID to log in – but after that you can use a 4-digit PIN or fingerprint ID for quick access when you need it.

Forgotten your log-in details? Go to https://www.bt.com/forgotmybtid
BT Help | Get support with BT products and services
BT Help is the place to come for support with all your BT products and services. From speeding up your internet connection to managing your account and billing.

Ratings and reviews

Shockingly bad app and BT appear to have achieved an impressive own goal. It used to be pretty good, but suspect an update at some point has rendered it completely unusable and crashes every time you try logging into it. Other reviews with the same issue across different devices suggest it isn't my device (which has been changed recently), and online searches suggest turning off 2FA. I can't do this though as my online settings prevent it being turned off! What a ridiculous situation to be in.

Only slightly more use than a chocolate fireguard. As mentioned the wifi test is very hit and miss in actually working and when it does the results rarely reflect reality. The trouble shooter redirects me to my account's broadband offer for halo 3 (I entered a 2 year contract for FTTP a month ago). The Engineer speed test seems permanenlty broken . The app requires me to set a pin to get in but then promptly forgets I've set a pin and asks me to set one again.

I just want to read my emails! You pay a premium price for BT Broadband and email and get the worst email experience. Very buggy on Chrome, Edge and Firefox. In the MyBT app, which is another whole world of pain (ita), it takes you to a web browser and you have to log in all over again. What is the point of the incomplete, buggy app? you asked me to uninstall and reinstall, I did but still the same. I'm on a Pixel 7a with all the latest updates.