Have never been able to connect to my hub to test speed or to restart, today's update doesn't work either. FTTH connection. Hi Ash, it's the new smart hub. It alwayd says to restart the router or try again later. Yeah tried everything it's our second smart hub too, the app could work neither. Guessing it's doesn't work on FTTP customers.
OK for checking bills but as for making payments don't bother tried all my cards and declined everyone of them. Ended up having to ring every time to pay. It takes days to update your account once paid so not really reliable.
Not worth having on you phone because it does so little. Can't even do things it says it does, like tell me my broadband usage. Pile of c**p, really.
New to BT! All that i have experienced this far is possitive.Had help ordering a glitch with a simple staying in the post all else lovely faster broadband than i pay for and mobile signal strong.New to a laptop helpful with that also all bases covered.Me disabled anew dexterity numb and w/chair bound.New to UHF and feeling so good.
I don't want to use a pin. Stupid asking me for a 4 digit number when I am perfectly able to cope with my user name and password. Unable to use so deleted.
My bt speed test and restart my hub now work thankyou bt dont know what you did but it works fine now all you need to do now is to allow app to be opened by fingerprint and also ping on speed test
In the latest version of the My BT app, we’ve listened to your feedback and made some changes. You can now download your bill as a PDF, check your usage for all your BT products – including landline, broadband, TV and mobile. And we’ve added support for Nexus 6P and Pixel XL handsets.
We’d love to hear what you think – let us know with the new App Feedback option.