4.2
15.8K reviews
1M+
Downloads
Content rating
Everyone
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About this app

My BT is the easiest way to check your recent usage, view and pay your bills, get help when you need it and much more.

With a few taps you can see how much you’re using on your BT landline, broadband, TV and mobile products, check your current broadband status and pay your bills quickly and easily.

You’ll need your BT ID to log in – but after that you can use a 4-digit PIN or fingerprint ID for quick access when you need it.

Forgotten your log-in details? Go to https://www.bt.com/forgotmybtid
Updated on
Aug 31, 2022

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
App info and performance
This app may collect these data types
Location, Personal info, and Device or other IDs
Data is encrypted in transit
Data can’t be deleted
4.2
15.8K reviews
M P
August 3, 2022
Dire. Logging on is never the same twice, which is off putting, especially if trying to problem solve. As BT wants all communication to be on line it has a clear duty to make access easy and reliable. A simple but very helpful update would be to have the log out button on the front page or somewhere obvious (rather than buried at the bottom of one page) but that would be customer centric, which BT seems to struggle with nowadays.
69 people found this review helpful
Josh C
August 17, 2022
First time I've ever used this app and it's the worst experience I've ever had for any app. BT's software testers clearly have no idea what is required for an app of any kind or just don't care, because it's impossible to get into. I've tried to login at least 20 times and am greeted with "something went wrong. Try again." Out of those 20 attempts, 6 got through to being texted a verification code which then gave the same error as before. Terrible excuse of an app, don't waste your time.
46 people found this review helpful
BT Group PLC
August 17, 2022
Hi Josh, sorry you're having trouble with the app. If you haven't already tried please uninstall and re-install the app and see if that helps. If you're still having a problem then please get in touch with us on 0800 800 150 or via Facebook/Twitter @BTUK and we'll be happy to help you get this fixed. Cheers John
Mark Hunt
September 6, 2022
The app has been ok but the broadband service from BT is at best, sketchy. Previously the service had been acceptable but after renewing our contract it's been dire. Despite having had two engineers attend who both stated (at that moment in time) everything was working at acceptable parameters and a new modem, we still have an intermittent broadband service. One minute it's showing a download speed of 12mbs and 10 minutes later, 35mbs! Despite this my wife is unable to download her work emails.
BT Group PLC
September 6, 2022
Hi Mark, I'm sorry about that, I can't help with broadband issues via the MyBT app store reviews but if you get in touch with our social media team on Twitter @bt_uk or Facebook (BT) we'll be happy to help. The BT community forum www.bt.com/community is also a great way to get help with broadband problems. Thanks Neil