My BT

BT Group PLC

About this app

My BT is the easiest way to check your recent usage, view and pay your bills, get help when you need it and much more.

With a few taps you can see how much you’re using on your BT landline, broadband, TV and mobile, check your current broadband status and pay your bills quickly and easily.

You’ll need your BT ID to log in – but after that you can use a 4-digit PIN or fingerprint ID for quick access when you need it.

Forgotten your log-in details? Go to https://www.bt.com/forgotmybtid
BT Help | Get support with BT products and services
BT Help is the place to come for support with all your BT products and services. From speeding up your internet connection to managing your account and billing.

Ratings and reviews

Just moved to BT last week and the App doesn't work at all. I get the same message "Sorry something went wrong, please close the app and try again later". I've deleted the app and reinstalled it twice. I've changed passwords several times. I can log in on the browser, but the app doesn't work! I've phoned the helpdesk twice. I've received messages saying all is not resolved and my complaint is closed. The app doesn't work, most like everyone else is saying! I'm using a Pixel 9 Pro XL phone.

They want you to install this app so they can inaccurately report your speeds. Every other test I do, plus the reality I experience of trying to download, tells me I have a tenth of the speed this app says I have. This happens no matter what device I use, work laptop, gaming rig, Xbox, smartphone, tablet - and no matter whether it's over wi-fi or wired. The devices can receive full speed as advertised, because that's what you get for a few hours after you complain. 2025 - still the same issues

Only slightly more use than a chocolate fireguard. As mentioned the wifi test is very hit and miss in actually working and when it does the results rarely reflect reality. The trouble shooter redirects me to my account's broadband offer for halo 3 (I entered a 2 year contract for FTTP a month ago). The Engineer speed test seems permanenlty broken . The app requires me to set a pin to get in but then promptly forgets I've set a pin and asks me to set one again.