I'm told that I don't have any products in my account which is funny because I am using some and definitely being charged. The order area is a nightmare. In my account I seem to have a new order every couple of days, but it is so difficult to know what us happening because the list is not in chronological order. I have given feedback through other systems and never any response. Not good when I am asked directly but ignored. Hi Ash, thanks for your request for additional info. It says I have nothing, but I have a telephone, fibre broadband and BT-TV. I have 17 orders shown on the Track an Order area which isn't in any sequence whatsoever, not alphanumeric or chronological. Not a bad number of orders for 9 months! When checking my package it suggests to check alternative accounts by selecting the dropdown menu at the top right, which doesn't exist. Hope that helps
Useless for troubleshooting broadband issues given that it requires you to be connected to the Internet via your home network to work. I had hoped that I could have initiated a test between the exchange and my router from a mobile data connection when my broadband is in an unusable state but it doesn't let me? I suffer with intermittent broadband dropouts for no reason. Some days it's fine at around 7-9mbps (copper line) and other days it repeatedly drops to a few kbps every ten minutes or so. This app only seems to work when things are working well which misses the point of a diagnostic tool.
Unable to view my bt package. I get an error message saying 'sorry somethings gone wrong we are able to find any products with account....... '. All seems strange when i can get this info when i access the my bt online account.
Constantly rejected my login resulting in preventing me accessing through computer too until BT reset. Still unusable on Android because claims falsely that internet connection poor. Buck up BT
Utterly useless. Sorry you aren't connected to the internet or have a very poor connection. Right. So everything else is connected fine, but this piss poor app is telling me otherwise. And even if it decides that I'm connected, I STILL CANT SEE MY FKING BILL YOU MORONS. Sort it out.
No internet detected if using my wifi. Everything else is ok even works on standard mobile data. Just not home WiFi. WiFi off and works. View bill info shows for like 1/10 of a second then shows error
In this latest version, we've fixed a bug that was affecting customers on certain devices when logging in with their fingerprint.
We’re sorry the Speed Test isn’t available at the moment. We’re doing some work on it, and we’ll have it running again as soon as we can. In the meantime, you can test your broadband speed at www.bt.com/testmyspeed