If the car breaks down it is your fault. I took a car2go for the first time the other night, I placed the car on hold mid way through my trip. When I returned the car would not start. I contacted car2go where I was informed there was an issue and the car was disabled. I was unable to move the car and the car remained there for 3 days. The car was ticketed. I was charged for all the tickets for the disabled car and I had to take an evo home. I have called car2go 4 times, being told each time someone would call me back. No one has called me back.
Cant even drive Impossible to upload license info, why cant u put in ur license number instead of taking a pic? My phone browser wont upload what i snap, and if i request the desktop version its too blurry. U need to let us snap a better picture through the app or simply input license number. Ive been trying to scan my license for an hour this is so stupid
People are hiding the cars The mobile app ia a pain in the ass.It only works somtimes, other times it doesn't. You would think a company doing so well could make a mobile app that actually works. Their radar and directions are way off. You can wander around and still never find your car. Also if in a parking garage forget about finding it. It useless in a garage. People are using back Lane ways and underground parking to hide the cars.. Your radar directions are always confusing You need a better way for customers to find the cars.
Bad app. Needs improvement Many times, the cars wont show up on the map. The app will also log you out after a very short time, and you will need to re enter username and password since you cannot save them.
Great service, app needs a lot of work Major frustration on a continuous basis in finding the cars and actually booking them. If these tech issues could be fixed, would be unparalleled in transport in Toronto.
Home area too small The operational area needs to be extended big time. Doesn't even touch the east. Useless to me.
- Redesigned my trips screen for a better trip overview.
- UX / UI improvements
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