Not worth it!! This app is alright. However, I don't like how they double your tax. You end up spending WAY more than you think. They even double tax refunds which I find shady and unacceptable. Also, you have to be very careful with their cars. The last person can mess up the car but if you're in it you have to pay for it.
The app works fine for me, no problems there... I'm just unhappy with the plan to replace the smart cars with Mercedes. Smart cars are such a dream to park. I won't pay more for the "status" of driving a Mercedes... Not to mention wasting 10 minutes trying to figure out how to turn the frickin' headlights on or move the seat.
The app is ok, but the service is awful. I've been redirected multiple times since their validation points are not user friendly and don't respect working hours. Information i get from different sources is completely different. Their website doesn't offer proper registration. I have spent in total over 30 hours trying to validate my drivers license. I quit my Kafkaesque pursuit of their valued account. I hope this whole business fails and some more competent takes their place.
The app decided to block me because my driver's license needs revalidation in 41 days. I could not reserve or book a car. I needed to upload photos and wait for approval. This is just stupid in the middle of the night. Why block me, when the app itself told me it needs revalidation the next 41 days?! Surely it could just send a push notification with this information during the day when I have the time to upload photos and to wait and not when I am outside in the cold looking for a way to get home! The result is you have lost me as a client last night and I took a DriveNow instead. Your app is not one you casually open to look at. One uses it when needed. So you should be sending push notification and emails when such blocking events are approaching and not wait until the last moment when you actually prevent your own customers from using your services. Please fix this, cause it just renders your service unreliable.
Much better and more responsive then before
It's been 30 days since I applied. My account was set up properly with dl and cc info only to be locked out and every email is responded with a self generated "oops you have been locked out". I'm 35 with a great driving record. Are you guys understaffed or just have horrible customer service?
Design changes and adaptations:
- Slightly redesigned trips section for a better overview of past rentals.
AYA allows rideshare / ridesharing with users in your route. Connect & carpool.