CEB Care

Electricity Distribution Lanka (Private) Limited

About this app

CEB Care app revolutionize service offering of Ceylon Electricity Board. CEB Care enable digital experience to consumers on availing services offered by Ceylon Electricity Board.

CEB Care is designed to provide improved control and visibility over consumers’ Electricity account and currently deliver following services to end consumers;

- Lodge Electricity Complaint
- Manage Multiple Electricity Accounts
- Interruption Alerts
- Interruption Calendar
- Check Bill Information
- Check Payment Information
- Make Online Payment
- Usage Estimation
- Bill Calculator

Ratings and reviews

Would have given the app 5stars if it didn't have the following issues: 1. The app doesn't have an option to check your current invoice or past invoices. 2. The interruption calendar doesn't update correctly. When times are updated on power interruptions, it has both the new and old time. Which is a bit annoying. Hoping CEB IT team can fix these issues 3. The map feature no longer works to see power interruptions.

Not fit for purpose anymore. It used to be a good app and I could pay my bills easily from anywhere in the world. It doesn't let me log in anymore. Tried resetting the password. Not letting me reset. Reading all the comments, I understand that CEB is not bothered about the customers anymore. They just want to rip us off. When we can't see the bill and cannot pay on time means they can charge us more. Shame on you CEB. ***If you fix this issue I'll review my comments accordingly.

The details displayed in the app are misleading and confusing. Also it's not always operating as expected. The complaints cannot be made via the app and currently it's not giving the account balances (which could be due to some operation failures) It's useful to make the payments easily, but takes a considerable time to update the details too.

What’s new

Minor bug fixes and feature improvements.