Edgardo Rivera
For 9/1/2022 payment, the app first requested that I change my password and couldn't move forward. After doing so consistently 3 times (changing my password) I still couldn't go forward with my payment. 3 times , I would got this message, "An error has occured, please try again later". I some how though calling the help no., was able to make the payment, although the app hasn't acknowledged it, stating, I'm past due. I am very concerned, and disappointed. I never had this happen. Please advise.
5 people found this review helpful
Cenlar FSB
September 7, 2022
If you are still experiencing issues logging in, please reach out to our support team at 866-224-0135.
Brett Petersen
Good, straight forward app. I was moved from one loan servicing company to this one. I registered on their website and it advertised a mobile app. Once registered online, I downloaded the app. It logged in fine with my new account, no issues. It already had my bank account info from the previous servicer. And once I made a loan payment, it shows that info immediately, with new balance and how many payments until the loan is paid off. The app is different than the website, but easy and works!
5 people found this review helpful
We are pleased to hear that you're enjoying the app, thank you for taking the time to share your feedback!
Lady Psych
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The mobile app is trash. Every time I use it, the thing loses biometric log in capability. Why, I don't know but it's frustrating. If the new version is going to keep glitching, go back to the old version!
1 person found this review helpful
Cenlar FSB
December 13, 2023
Hi Lady, we can certainly understand your frustration. We're working on a solution to resolve this and appreciate your patience in the meantime.