My CenturyLink

CenturyLink, Inc

About this app

The My CenturyLink app brings management of your account and services into one easy place.

You can use the app to:

• Connect your new service quickly with modem self-install.
• View and manage your bill payment with convenience and ease.
• Check your services, upgrade your Internet speed (if available in your area).
• Manage your settings.
• Visit Support to troubleshoot or optimize your service through self-help tools and videos.
• Get personalized alerts, so you can see the status of your order, or find out if there is an interruption to your Internet service.
• Plus, so much more.

Additional features for our Secure WiFi customers (Secure WiFi is available on compatible modems leased from CenturyLink):

• Parental controls to guard against inappropriate web content.
• Pause and resume internet access of devices on our WiFi.
• Schedule online and offline times for devices and users.

Learn more about Secure WiFi by visiting https://centurylink.com/home/help/internet/secure-wifi

We're here to help! You can get in touch via http://www.centurylink.com/contact

Ratings and reviews

I got a new modem from CenturyLink (Brightspeed). There were no instructions in the box except for a paper telling me to download the app for help setting up the new modem, so I downloaded the app. When I opened the app, WHICH IS SUPPOSED TO TELL ME HOW TO CONNECT MY NEW MODEM, the app doesn't open and I get a message saying "please make sure you have an internet connection, and try again". Somebody didn't think through that very well. It fits CenturyLink well though. The worst company ever.

Messy app and even messier service. The troubleshooter first said error, then I did the exact same thing it sent me to a random link about a legal document, then I did THE EXACT SAME THING a third time and it sent me to a DIFFERENT error screen after saying "sit back and relax while we troubleshoot your wifi." Also, it's not related to the app, but our wifi and CenturyLink service just generally has sucked and I really wish our apartment complex had anything else.

Worst customer service in existence. I hate whenever I have to call or contact CenturyLink in any way. My most recent experience required that I contact them to replace my modem due to slow wifi and connection. I was literally transferred FOUR different times. I had to repeat everything every single time. I was on the phone for over 1 hour and during that time, I was on hold for 90% of the time. It was an absolute joke. Internet connection, wired and wireless, is very unreliable. 0 of 5 stars.

What's new

With each new release, we are always resolving bugs and working on improvements to the visual design. This version includes:

• Minor updates and stability fixes.

As always, we're here to help! If you've encountered a problem, want to provide feedback, or require support, you can get in touch via https://www.centurylink.com/contact or on Twitter @CenturyLinkHelp