My CenturyLink

4.0
61.6K reviews
1M+
Downloads
Content rating
Everyone
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About this app

The My CenturyLink app brings management of your account and services into one easy place.

You can use the app to:

• Connect your new service quickly with modem self-install.
• View and manage your bill payment with convenience and ease.
• Check your services, upgrade your Internet speed (if available in your area).
• Manage your settings.
• Visit Support to troubleshoot or optimize your service through self-help tools and videos.
• Get personalized alerts, so you can see the status of your order, or find out if there is an interruption to your Internet service.
• Plus, so much more.

Additional features for our Secure WiFi customers (Secure WiFi is available on compatible modems leased from CenturyLink):

• Parental controls to guard against inappropriate web content.
• Pause and resume internet access of devices on our WiFi.
• Schedule online and offline times for devices and users.

Learn more about Secure WiFi by visiting https://centurylink.com/home/help/internet/secure-wifi

We're here to help! You can get in touch via http://www.centurylink.com/contact
Updated on
Jun 13, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.0
60K reviews
Judith Yamamoto
May 24, 2024
When paying, the app no longer gives the option to use my bank account that's been saved, only giving the option of using a new bank account or savings account. I thought it was something new so I entered it again and the app gives me the message that bank account already exists. It seems like they want you to use your credit / debit card so that you're billed a $3.50 fee.
5 people found this review helpful
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Tyler Mitchell
May 8, 2024
I got a new modem from CenturyLink (Brightspeed). There were no instructions in the box except for a paper telling me to download the app for help setting up the new modem, so I downloaded the app. When I opened the app, WHICH IS SUPPOSED TO TELL ME HOW TO CONNECT MY NEW MODEM, the app doesn't open and I get a message saying "please make sure you have an internet connection, and try again". Somebody didn't think through that very well. It fits CenturyLink well though. The worst company ever.
12 people found this review helpful
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Julie H
January 27, 2024
Steer clear. horrible internet, landline is constant static, noise on the line and customer service at the first level is non existent. many times different answers for the same issue. always pushing me to tech support even after I tell them tech is unable to resolve the line noise issue. and the noise issue isn't even the reason for my call. I always dread calling because I know it'll be a long call and likely no resolution. if you are lucky and get past the first level it's better.
66 people found this review helpful
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CenturyLink, Inc
January 29, 2024
I apologize for any issues that you may have encountered with your service. Please feel free to contact us at talktous@centurylink.com with reference number 79348364 in the subject line and we will be happy to help you. ~Cherie

What's new

With each new release, we are always resolving bugs and working on improvements to the visual design. This version includes:

• Minor updates and stability fixes.

As always, we're here to help! If you've encountered a problem, want to provide feedback, or require support, you can get in touch via https://www.centurylink.com/contact or on Twitter @CenturyLinkHelp