My CenturyLink

CenturyLink, Inc

About this app

The My CenturyLink app brings management of your account and services into one easy place.

You can use the app to:

• Connect your new service quickly with modem self-install.
• View and manage your bill payment with convenience and ease.
• Check your services, upgrade your Internet speed (if available in your area).
• Manage your settings.
• Visit Support to troubleshoot or optimize your service through self-help tools and videos.
• Get personalized alerts, so you can see the status of your order, or find out if there is an interruption to your Internet service.
• Plus, so much more.

Additional features for our Secure WiFi customers (Secure WiFi is available on compatible modems leased from CenturyLink):

• Parental controls to guard against inappropriate web content.
• Pause and resume internet access of devices on our WiFi.
• Schedule online and offline times for devices and users.

Learn more about Secure WiFi by visiting https://centurylink.com/home/help/internet/secure-wifi

We're here to help! You can get in touch via http://www.centurylink.com/contact

Ratings and reviews

I set up bright speed for the self install. I do all of the router work myself, and according to the person I spoke to on the phone, all the technician had to do was come out and I quote flip a switch. I had to wait two weeks for the switch to be flipped and then it never happened. no notification no nothing. I had to call the next day to find out why I had no internet. they just didn't do it. Long story short three cancellations and finally on the 4th attempt I have internet. horrible service.

Update to my previous review. Used the app to pay my bill and the response time from the app was almost instantaneous. Quite literally less than 1 second. Additionally in MO we've been having a few power fluctuations and outages due to weather. I've been able to check and reset my modem/WiFi using the app. Pretty helpful in that way. So big improvements. I hope they're maintained.

The options in the actual app are never what they show in the help topic. I use it to pay my bill/change my wifi password. When I actually find it I can't tell you how I got there. Sometimes it shows the options I want, sometimes it doesn't. 80% of the time, it is "experiencing technical difficulties" anyway. Several months ago it did not record my payments multiple times, even though I had the bank statements showing a deduction. They charged fees. It was a mess.

What's new

• Setup Modem
       • Updated messaging and link to our Quick Connect modem setup page
       • Updated content supporting the use and setup of a Non-CenturyLink modem
• Vacation Pause – Ability to setup and remove your service from vacation pause (not applicable for all customers)
• Cancel Service – Ability to cancel service without having to call or chat (not applicable for all customers)