My CenturyLink

CenturyLink, Inc

About this app

The My CenturyLink app brings management of your account and services into one easy place.

You can use the app to:

• Connect your new service quickly with modem self-install.
• View and manage your bill payment with convenience and ease.
• Check your services, upgrade your Internet speed (if available in your area).
• Manage your settings.
• Visit Support to troubleshoot or optimize your service through self-help tools and videos.
• Get personalized alerts, so you can see the status of your order, or find out if there is an interruption to your Internet service.
• Plus, so much more.

Additional features for our Secure WiFi customers (Secure WiFi is available on compatible modems leased from CenturyLink):

• Parental controls to guard against inappropriate web content.
• Pause and resume internet access of devices on our WiFi.
• Schedule online and offline times for devices and users.

Learn more about Secure WiFi by visiting https://centurylink.com/home/help/internet/secure-wifi

We're here to help! You can get in touch via http://www.centurylink.com/contact

Ratings and reviews

I got a new modem from CenturyLink (Brightspeed). There were no instructions in the box except for a paper telling me to download the app for help setting up the new modem, so I downloaded the app. When I opened the app, WHICH IS SUPPOSED TO TELL ME HOW TO CONNECT MY NEW MODEM, the app doesn't open and I get a message saying "please make sure you have an internet connection, and try again". Somebody didn't think through that very well. It fits CenturyLink well though. The worst company ever.

My biggest reason for having this app is so I can set parental controls and time limits for devices. The problem is the access scheduler doesn't seem to work most of the time. It works for a bit when I first set a schedule but then fails. The schedule is still there, I see it, but the devices can still access Internet. I don't know what to do about it and I don't want to set it through the router site because it's much more work to change if I need to.

Steer clear. horrible internet, landline is constant static, noise on the line and customer service at the first level is non existent. many times different answers for the same issue. always pushing me to tech support even after I tell them tech is unable to resolve the line noise issue. and the noise issue isn't even the reason for my call. I always dread calling because I know it'll be a long call and likely no resolution. if you are lucky and get past the first level it's better.

What's new

With each new release, we are always resolving bugs and working on improvements to the visual design. This version includes:

• Minor updates and stability fixes.

As always, we're here to help! If you've encountered a problem, want to provide feedback, or require support, you can get in touch via https://www.centurylink.com/contact or on Twitter @CenturyLinkHelp