My CenturyLink

CenturyLink, Inc

About this app

The My CenturyLink app brings management of your account and services into one easy place.

You can use the app to:

• Connect your new service quickly with modem self-install.
• View and manage your bill payment with convenience and ease.
• Check your services, upgrade your Internet speed (if available in your area).
• Manage your settings.
• Visit Support to troubleshoot or optimize your service through self-help tools and videos.
• Get personalized alerts, so you can see the status of your order, or find out if there is an interruption to your Internet service.
• Plus, so much more.

Additional features for our Secure WiFi customers (Secure WiFi is available on compatible modems leased from CenturyLink):

• Parental controls to guard against inappropriate web content.
• Pause and resume internet access of devices on our WiFi.
• Schedule online and offline times for devices and users.

Learn more about Secure WiFi by visiting https://centurylink.com/home/help/internet/secure-wifi

We're here to help! You can get in touch via http://www.centurylink.com/contact

Ratings and reviews

In the last year, I've been successful in making a payment through the app, once. I had to uninstall and reinstall several times in order to do so. I'm attempting it again. It's quite aggravating to have an app and website both that fail when you're trying to make payments. It's a "here, take my money" that's met with "sorry, can't, but here's your late fees. Thanks for playing!" Devs, I know you can do better.

A bill paying app? Great. My bill is on auto pay. Doesn't seem to do much more. It's having trouble displaying my services; all I have is internet. The downloaded statement can't be opened. I was hoping to see an option to reboot my modem from the app, since I have to keep doing that about once a month when my internet decides to stop working. I never thought I would find an internet provider worse than Comcast, but here I have it! CenturyLink - throttled "high-speed" packages and useless app.

Awful!! Worthless! LESS THAN ZERO The only option that works on this app is "pay my bill quickly". I've waited on hold for an hour with customer service only to get help from someone who doesn't speak English. I've tried to use the customer service chat option but last week I was number 70 in line. CenturyLink is overpriced and incompetent. So disappointing as I've been with them (and predecessors) for 40 years.

What’s new

With each new release, we are always resolving bugs and working on improvements to the visual design. This version includes:

• Minor updates and stability fixes.

As always, we're here to help! If you've encountered a problem, want to provide feedback, or require support, you can get in touch via https://www.centurylink.com/contact or on Twitter @CenturyLinkHelp