My CenturyLink

4.0
60.3K reviews
1M+
Downloads
Content rating
Everyone
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About this app

The My CenturyLink app brings management of your account and services into one easy place.

You can use the app to:

• Connect your new service quickly with modem self-install.
• View and manage your bill payment with convenience and ease.
• Check your services, upgrade your Internet speed (if available in your area).
• Manage your settings.
• Visit Support to troubleshoot or optimize your service through self-help tools and videos.
• Get personalized alerts, so you can see the status of your order, or find out if there is an interruption to your Internet service.
• Plus, so much more.

Additional features for our Secure WiFi customers (Secure WiFi is available on compatible modems leased from CenturyLink):

• Parental controls to guard against inappropriate web content.
• Pause and resume internet access of devices on our WiFi.
• Schedule online and offline times for devices and users.

Learn more about Secure WiFi by visiting https://centurylink.com/home/help/internet/secure-wifi

We're here to help! You can get in touch via http://www.centurylink.com/contact
Updated on
Feb 14, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.0
58.7K reviews
Julie H
January 27, 2024
Steer clear. horrible internet, landline is constant static, noise on the line and customer service at the first level is non existent. many times different answers for the same issue. always pushing me to tech support even after I tell them tech is unable to resolve the line noise issue. and the noise issue isn't even the reason for my call. I always dread calling because I know it'll be a long call and likely no resolution. if you are lucky and get past the first level it's better.
23 people found this review helpful
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CenturyLink, Inc
January 29, 2024
I apologize for any issues that you may have encountered with your service. Please feel free to contact us at talktous@centurylink.com with reference number 79348364 in the subject line and we will be happy to help you. ~Cherie
Chante
December 22, 2023
Most worthless app I've ever dealt with. Literally useless, no options to see internet useage, EVERYTHING clicked takes you to a website.. wth is the point of the app??? 0 notifications for outages. Extremely difficult to find "reboot router" option, it's like "Where's Waldo," except you never find him. We have the newest modem from you guys! *Take a page out of the Cox app & the Cox Wifi app.* REPLY: Why would I do that? These are YOUR problems, not mine. We pay enough & I'm not wasting my time
38 people found this review helpful
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CenturyLink, Inc
December 22, 2023
I'm sorry to hear that you've experienced issues with your service. Please feel free to contact us at talktous@centurylink.com with reference number 77386527 in the subject line and we will be happy to look into this issue. -Ty
SuperRedSnake “SRS”
November 26, 2023
this is awful. I pay for a great plan so I can play games with my friends. just lost connection on three matches. ran a speed test, it says my connection is terrible for gaming, video streaming and video calling. getting to the speed test was slow. don't choose century link! I will be canceling this plan. the app is terrible. made me put in my card info 3 times just to decline the payment. Backed out and tried again, suddenly didn't even ask for the info and took payment no problem. total JOKE.
30 people found this review helpful
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CenturyLink, Inc
November 28, 2023
I'm sorry to hear that you've experienced issues with your service. Please feel free to contact us at talktous@centurylink.com with reference number 75971732 in the subject line and we will be happy to look into this issue. -Ty

What's new

* Forgot your password? No problem! You can now reset your password directly within the mobile app for added convenience.
* Pre-paid customers now have the ability to add and update their alternate phone number to their accounts, directly within the app.