Hi there, thank you for your review & we're sorry to hear about the unpleasant experience. We'll take note & work harder to improve the app to serve you better. For further assistance, kindly contact us at 1300-888-828 or email us at mybusinesscare@cimb.com, from 8am to 7pm Mondays to Fridays, 8am to 5pm on Saturdays. Thank you