Consumers Energy

Consumers Energy

About this app

Manage your energy services seamlessly, anytime, anywhere with the Consumers Energy app. This intuitive app simplifies bill payments, outage reporting, and offers personalized alerts and settings.

- Flexible, Secure Bill Payments: Pay your bills using PayPal, Venmo, Apple Pay, Google Pay, checking and savings accounts, or credit/debit cards.
- Centralized Account Management: All your energy accounts, one accessible place.
- Scheduled Payments: Align your payments with your financial schedule.
- Real-Time Alerts: Stay updated on bills, payments, and service interruptions.
- Interactive Outage Map: Monitor real-time service conditions in your area.
- Custom Settings: Personalize your app experience to fit your needs.

Ratings and reviews

you need to work on the app where when you have set up a payment assistance plan, and your customer pays it in full early, you shouldn't keep pulling the funds. the system should see that the account is at zero and automatically cancel the plan. Instead it's still pulling and now my checking account is in the negative. FIX THE APP AND FIX YOUR SYSTEM!

There are too many power outages in Sanford. The new notification system is terrible. The one previous was very good. It's not easy to get updates or get timely notifications that you have lost power. I wish I had a different option to consumers energy. CE always asks for rate increases, more money, it certainly doesn't to appear to be for making sure people don't lose power.

This app rarely works, and when there is bad weather, don't count on the app functioning to report your outage. During recent storms, I needed to report my power outage, and the app kept giving messages that "maintenance" was being performed and the app was unavailable. I removed the app and downloaded it again, and got the same message. I called the customer support number provided in the error message and got nowhere because it was after their normal business hours. One of the worst.

What’s new

- Updated Payment Fee for Non-Energy Accounts: A small transaction fee now applies when paying with Credit/Debit Cards or advanced payment methods (PayPal, PayPal Credit, Venmo, and Google Pay).
- Energy Use Dashboard: Track your energy use and costs directly in the app—no need to open a browser.
- Bug Fixes & Enhancements: Various improvements for a smoother, more reliable experience.