Consumers Energy

Consumers Energy

About this app

Manage your energy services seamlessly, anytime, anywhere with the Consumers Energy app. This intuitive app simplifies bill payments, outage reporting, and offers personalized alerts and settings.

- Flexible, Secure Bill Payments: Pay your bills using PayPal, Venmo, Apple Pay, Google Pay, checking and savings accounts, or credit/debit cards.
- Centralized Account Management: All your energy accounts, one accessible place.
- Scheduled Payments: Align your payments with your financial schedule.
- Real-Time Alerts: Stay updated on bills, payments, and service interruptions.
- Interactive Outage Map: Monitor real-time service conditions in your area.
- Custom Settings: Personalize your app experience to fit your needs.

Ratings and reviews

This App still needs help, and there is supposed to be a place to leave feedback, but after you enter your comment, there is no save/send button, so I guess they don't really want feedback. I believe the app needs to allow you to respond to an outage alert, if your power is still on and Not out. This has happened to me a few times.. and usually by the next day, my phantom outage is gone. I thought we all had smart meters that communicated with their system.. add this feature.

Handy for making payments, except for when it doesn't let you log in. It needed an update (again) and then proceeded to have me log in with my password, have to send a code ANYWAYS, input the code, then make me log in a second time just to freeze on the main screen. Multiple times in a row by the way. Consumers PLEASE fix this and for the love of my sanity stop requiring an update every single time I try to open the app.

There are too many power outages in Sanford. The new notification system is terrible. The one previous was very good. It's not easy to get updates or get timely notifications that you have lost power. I wish I had a different option to consumers energy. CE always asks for rate increases, more money, it certainly doesn't to appear to be for making sure people don't lose power.

What’s new

- This update includes a fix to improve chatbot performance.