comdirect photoTAN App

comdirect – eine Marke der Commerzbank AG

About this app

With the free photoTAN app, you can authorize online banking transactions securely and quickly.





Here's how the photoTAN process works via computer:
You perform a transaction on another device, such as a PC.

Your transaction is automatically transferred to the comdirect photoTAN app, and a notification appears on your smartphone. Tapping the notification opens the photoTAN app. Review the transaction and authorize the TAN by sliding the arrow from left to right.

The familiar scan function of the comdirect photoTAN app remains available. This is recommended, for example, if your smartphone is not connected to the internet. To use it, select the "photoTAN Graphic" method on your computer and then open the scan function in the bottom left corner of the comdirect photoTAN app on your smartphone.





Here's how the App2App process works:
You perform a transaction in another comdirect app. During the authorization process for your transaction, the photoTAN app will open automatically. Confirm your order by sliding the arrow from left to right.

The following comdirect apps support the App2App procedure:

- comdirect App
- comdirect trading App
- comdirect Young




How to activate the photoTAN app before first use:
Log in to your comdirect personal area with your access number and PIN and follow the instructions for "Activate photoTAN" until the activation graphic is displayed. Download the comdirect photoTAN app to your smartphone and follow the instructions in the app. Once the app is activated, you can use the two methods mentioned above.





FAQ "What permissions does the app use?"

The "Camera" permission is required in the standard procedure for scanning the photoTAN graphic.

FAQ "Does the app work with multiple comdirect accounts?"

You can connect the app to up to 8 accounts. You need a separate activation letter for each account.

Shape the future with us!

Share your suggestions in the comdirect Community and help improve the app.

For more information about photoTAN, visit www.comdirect.de/photoTAN

Ratings and reviews

App doesnt open any more for days. Not for the first time. Thus I cant open the banking app. This is awful! Honestly I would never open a bank account with Comdirect again. They need to take the digital money business more serious.

Dreadful, waste of time. Un- and reinstalling doesn't make any difference. It doesn't recognise the PIN which I only just installed a short time ago. So I now have to speak to customer service which takes forever to get through. They then have to send a new Aktivierungsgrafik per post. Should you want to deal in the interim, that's too bad. Unless you want to deal by phone which takes forever plus higher fees. Please don't inflict technology on your clients which you can't master yourselves!!

So there's an obvious problem here, can't take a picture of my phone's screen with my phone... You could just add scanning a picture from phone's gallery, or something among those lines. For now, the only way I see is to take a screenshot, send it to a different device, open it there, and scan the photo tan. EDIT: Nevermind, found out that there an app2app method, and the app isn't so bad judging from the looks of it.

What’s new

Wir haben kleine Fehler behoben.