comdirect photoTAN App

comdirect – eine Marke der Commerzbank AG

About this app

With the free photoTAN app you can approve online banking transactions safely and quickly.




This is how the photoTAN process works via the computer:
You make a transaction on another device; e.g. B. a PC.
Your transaction will be automatically transferred to the comdirect photoTAN app and a notification will appear on your smartphone. When you tap on the message, the photoTAN app opens. Check the transaction and release the TAN by sliding the arrow from left to right.

The usual scanning function of the comdirect photoTAN app is retained. This is recommended, for example, if your smartphone is not connected to the Internet. To do this, select the photoTAN procedure “photoTAN graphic” on your computer and then open the scan function at the bottom left of the comdirect photoTAN app on your smartphone.




This is how the App2App process works:
You carry out a transaction in another comdirect app. The photoTAN app opens automatically during the approval process for your transaction. Confirm your order by sliding the arrow from left to right.

The following comdirect apps support the App2App process:
- comdirect app
- comdirect trading app
-comdirect Young




How to activate the photoTAN app before using it for the first time:
Log in to the comdirect personal area with your access number and PIN and follow the instructions “Activate photoTAN” until the activation graphic is displayed. Download the comdirect photoTAN app onto your smartphone and follow the instructions in the app. Once the app is activated, you can use the two methods mentioned above.




FAQ “What permissions does the app use?”
The “Camera” authorization is required in the standard procedure for scanning the photoTAN graphic.

FAQ “Does the app work with multiple comdirect accounts”?
You can connect the app to up to 8 accounts. You need a separate activation letter for each account.




Further information about photoTAN can be found at www.comdirect.de/photoTAN

If you have any questions or suggestions about photoTAN, we are happy to help you around the clock:
By email to [e-mail]
or by phone:
Customers: + 49 (0) 41 06 - 708 25 00
Interested parties: + 49 (0) 41 06 - 708 25 38

Ratings and reviews

Trash. Why create an app that requires 3 different physical letters to activate, and it still doesn't work. This is how 2 factor authentication should be done: 1) Register for account with Username/Password 2) Confirm phone and email 3) Receive confirmations on one of these when logging in. Done, no need for separate app, pins, puks, that are not things that you will ever remember and need to keep a physical record of. German IT seems to be a good 15 years behind the rest of the world.

keeps closing. cannot be used anymore. OneNote pro 12, all updates installed. (update 2025-12-05 I did get a response to this review, however without contact information. I did contact Comdirect via email with all relevant version information and screenshots, but did not receive a response. so the response to this review does not change my rating and does not help me yet)

Not secure as it forces to enter PIN on my second factor device invalidating the meaning of the second factor. Normal 2FA is setup without logging in to account. You force users to login to account in the app on the same device that is used as a second factor. So all of the credentials are in one place, which makes no sense because then there is no second factor. Limited chars here. Can explain the attack vector to your team if they are interested. Not in generic support ticket.

What’s new

Kleinere Fehlerbehebungen