
Locc Williams
Account balance is NEVER correct. You can make a regular debit purchase for $20 and itll take days to show it on your account. I understand credit taking days to show up, but never for a debit purchase. I have never dealt with a banking app this bad. You're better off keeping track of your purchases and account balance on a piece of paper. My account balance is always wrong, constantly shows more than what I have. Literally thinking about changing banks just because of this app
I am sorry that you're experiencing that. There are particular times when transactions are processed by merchants & when transfer requests are made after 7 PM they will post the next Business Day. Those can impact when Current Balance ("More Info" on your Account Activity screen). If you'd like to share more please give us a call at 844-782-7206.

Kara Kim
They removed an important element that makes the reports way more vague. For example if I had $1000 and I paid for a $100 bill it would show the $100 charge then right below it it would show you $900. If you were double charged you could easily see another $100 charge with the balance below it of $800. This was super important for me to see which purchases were happening and how each on individually effected the balance of my bank. Now account action is vague and I think that's suspicious.
5 people found this review helpful
Thank you for taking the time to share your feedback with us once again, Kara. We truly appreciate hearing from our customers, as it helps us improve and provide a better experience. Thank you and have a nice day.

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Can't activate new credit card through the app despite paperwork saying you can. No way to register new user, only option is to log in, view privacy statement, find branch/ATM. Not a good first impression. ETA: Tried to register from desktop, got many errors. Called the bank, they couldn't figure out why there is a problem and put in a support ticket. Been over a week, no response. Tried to contact them again and no one has replied. What a horrible bank. 2nd ETA: Canceled card, ticket not found.
4 people found this review helpful
Commerce
February 29, 2024
I’m sorry to hear that your experience has not been positive. We are actively searching for a support ticket matching this description so we can reach out to you today. However, if you've not heard from us, please either respond with your name or reach out to our Customer Care Center at 844-782-7206. We are committed to regaining your trust.