GA DCSS

Georgia Department of Human Services

About this app

The GA DCSS mobile app engages custodial and noncustodial parents in self-service options by allowing them to securely access their child support cases on any mobile device. It provides easy access to case details and general information about DCSS programs and services.

Description:
- Make Payments allows users to make child support payments, specialty payments, and fees.
- Upload Document allows users to upload verifications documents through their mobile device
- Driver’s License Release option allows noncustodial parents to submit Deferral Forms MRA, MRD, MRC, and MRE.
- Custodial parent can add, update and cancel direct deposit from their mobile device
- DCSS mobile app allows custodial parents to request case closure through the app.
- Payment History option allows users to view payments made in the last 12 months.
- Scheduled Appointments allows users to view case related appointments.
- Frequently Asked Questions provides users to access general information about the DCSS program
- Notifications and Alerts allow users to receive valuable information about their case.

Ratings and reviews

Convenient and prompt to let me know about activity. The app is slow to respond to user focus. For example, each time a new page loads it doesn't bring the keyboard to the front until it seems like it didn't notice the "click" on the field. I tend to click again as I see the keyboard flash up, then back down warranting another "click" to restore the keyboard. Maybe it's a layer of security, but it's definitely the only app I've seen this issue. Always, a "bank" needs 1-2 days to send $ to yours.

Since it updated, most of the time when I push sign in button it dies nothing have to close app and start it again to sign in, then it doesn't let me get past sign in page. Just some bugs that need worked out. Colors are pretty, but app isn't working properly. And I would think k maybe it's my phone, but I actually log in on 2 separate devices and same problem.

I usually NEVER NEVER leave reviews on anything, but this app is by far the worst and most frustrating app ever. I can never sign in when needed. I continuously always have to reset my password and when I do it still doesn't allow me past the sign in screen. I've tried using biometrics to sign in, but it still doesn't let me sign in. I'm at the point where I might just delete the app and mail my payments because this app is a complete headache

What's new

New features:
Request an Appointment: Users can request an appointment with their local office
Customer Service: Users can email their local Child Support office with the inquires
Email Subscription: Allow users to receive case notifications through an email
Case Alerts: Notifications which require immediate attention can be viewed on the case alert screen
Application Status: Users can check their Child Support Application status after they have applied online