GA DCSS

Georgia Department of Human Services

About this app

The GA DCSS mobile app engages custodial and noncustodial parents in self-service options by allowing them to securely access their child support cases on any mobile device. It provides easy access to case details and general information about DCSS programs and services.

Description:
- Make Payments allows users to make child support payments, specialty payments, and fees.
- Upload Document allows users to upload verifications documents through their mobile device
- Driver’s License Release option allows noncustodial parents to submit Deferral Forms MRA, MRD, MRC, and MRE.
- Custodial parent can add, update and cancel direct deposit from their mobile device
- DCSS mobile app allows custodial parents to request case closure through the app.
- Payment History option allows users to view payments made in the last 12 months.
- Scheduled Appointments allows users to view case related appointments.
- Frequently Asked Questions provides users to access general information about the DCSS program
- Notifications and Alerts allow users to receive valuable information about their case.

Ratings and reviews

This is the worst app that I've ever seen a government ran entity can have. It's buggy more than it works. You can't make successful pymts, and when you call for assistance, they tell you the tech team will reach out via email that rarely comes, and when it does, there's still jo fixing the issues. Trying to call to speaking to a live person works after 4.5 minutes of bot talk all while promoting the messed up app.

Could be alot better. I have 2 separate cases and it doesn't matter if I go into there accounts separately and pay what I owe plus there ridiculous fee. The program seems to always post it wrong and instead of a person with caring ability going into my account and doing the Math I get the your license is going to be suspended and then to add insult to injury they can't handle it over the phone( even though the lady on the phone says I'm right afterdoingMath I've got to go to see them in person.

App is horrible! Constant crashes or freeze? Won't even load half of the time. **Update 12-21-24 as I thought the app couldn't get any worse, after the latest update, the app will not even open. Uninstalled it and reinstalled - same thing. It's hard to believe that these people cannot make a basic functioning app within 2 years. This is incredible!!!!

What’s new

New document upload capabilities to support enhanced account services and app improvisations