Grab - Airport Mobile Ordering
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Description
Grab a better airport experience by unlocking access to dining and retail along your path through the airport. Intuitive mapping with turn-by-turn directions and directories at over 40 US airports help travelers make intuitive decisions while they travel. Order on your phone, avoid the line at the airport and pickup at the Grab pickup on the way to your gate.
My review
Review from
Reviews
3.8
54 total
5 33
4 4
3 2
2 3
1 12
Kevin Swint
Great easy working app. As an airport employee, I use this app frequently to order my food which allows me to still be productive while my food is being prepared. Not having to stand in line to order food is an outstanding benefit of this app as well. Thank you!
Craig Suker
The concept is great, but I can't seem to be able to create an account, not on my phone , not on the iPad, not on your website. On the app I put in all my information and the is no submit button, nothing happens when I get to the end, and no instructions. On your website, I enter my information and click submit and nothing happens. I've tried multiple times. I give up! I don't have time for this kind of aggravation.
I installed the app because the system was down at a restaurant and they were only doing online orders. Account setup was painful. The forms were not intuitive. Ordering was also frustrating, maybe because by the time I got it installed I was way hungry. After I ordered my main course I realized that I had not ordered anything to drink. But I didn't want to make a new order. Also after I thought I was done ordering I found out that there is a place order button. TL;DR they need a human machine person to go through this app and fix the interface. I believe that is the problem with accounts not being created.
Donald Perdue
I installed the app but it will not open. I work at my airport and others of my colleagues do not have any issues. I have uninstalled and reinstalled numerous times with no success.
Robert Bardwell
Unable to get to any button to submit my new user account after filling out all the fields
Daniel Sullivan
Very convenient! I had a tight connection in Denver (20 minutes to boarding time) and placed an order while my plane was taxiing. I was able to find a restaurant that was on my way to my next gate and the order was ready when I got there. The whole transaction was about 30 seconds. I would definitely recommend this app to anyone who has a tight connection around a mealtime. My only complaint was that I wish there was a clearly posted Grab pickup area at the restaurant I ordered from because I wasn't sure which line to go to
User reviews
Great easy working app. As an airport employee, I use this app frequently to order my food which allows me to still be productive while my food is being prepared. Not having to stand in line to order food is an outstanding benefit of this app as well. Thank you!
The concept is great, but I can't seem to be able to create an account, not on my phone , not on the iPad, not on your website. On the app I put in all my information and the is no submit button, nothing happens when I get to the end, and no instructions. On your website, I enter my information and click submit and nothing happens. I've tried multiple times. I give up! I don't have time for this kind of aggravation.
Cursus Technologies, Inc. April 13, 2017
Hi Craig, I'm sorry you're having issues setting up your account. After you tap "New User" in the app, you need to make sure you fill out each information field correctly as you move down the page. A green checkmark appears next to the field when it meets the requirements. Feel free to email help@getgrab.com and I can help you further! I installed the app because the system was down at a restaurant and they were only doing online orders. Account setup was painful. The forms were not intuitive. Ordering was also frustrating, maybe because by the time I got it installed I was way hungry. After I ordered my main course I realized that I had not ordered anything to drink. But I didn't want to make a new order. Also after I thought I was done ordering I found out that there is a place order button. TL;DR they need a human machine person to go through this app and fix the interface. I believe that is the problem with accounts not being created.
I installed the app but it will not open. I work at my airport and others of my colleagues do not have any issues. I have uninstalled and reinstalled numerous times with no success.
Unable to get to any button to submit my new user account after filling out all the fields
Cursus Technologies, Inc. July 26, 2017
Hi Robert, I'm sorry you're having trouble signing up. It sounds like you may not have all of the fields filled out to match the requirements. When the fields are all filled out correctly, you should see green checkmarks on the right side of each. If you're still having trouble please email us at help@getgrab.com, so we can help you further. Very convenient! I had a tight connection in Denver (20 minutes to boarding time) and placed an order while my plane was taxiing. I was able to find a restaurant that was on my way to my next gate and the order was ready when I got there. The whole transaction was about 30 seconds. I would definitely recommend this app to anyone who has a tight connection around a mealtime. My only complaint was that I wish there was a clearly posted Grab pickup area at the restaurant I ordered from because I wasn't sure which line to go to
I am an Airline employee at LAX and this app has changed our lunch experience tremendously. This is also a great app for the traveling passenger with limited time before departure, getting something upon arrival, or grabbing a bite in-between a tight connection. "NO MORE LINES". I have the new Blackberry Priv and the app works flawlessly on my device . Only hiccup is that I dont get the employee discount, but it's so convenient it makes up for the change I'd be saving.
Cursus Technologies, Inc. February 16, 2017
Hi Judon, you actually can get your employee discount through the app! Please send us an email at help@getgrab.com and we'll give you the code. Quick and Easy Placed an order on the app while waiting to deplane and got a text my order was ready just as I walked into the terminal. Walked right to the designated counter (using the map in the app), picked it up, and was on my way! App was easy to use and I really liked the map feature.
Can't create account Unable to create account. No "enter" or Eula box after password. Part of Southwest promotion, does not work. Good in theory, but seems still in alpha stage.
Cursus Technologies, Inc. February 16, 2017
Hi Bryan, this is likely because you weren't meeting the password requirements. We state the requirements below the first password field when signing up. Feel free to email us at help@getgrab.com for more assistance with creating your account the next time you fly. Great! Tried it as part of the SW promotion. Make sure you hit enter/return after creating the account in the password box (and that you followed the requirements; requires a special character to move on). I didn't think it would be that great but it was nice after running around the airport. I premade my order on the shuttle and i submitted it after I finished TSA. There was a long line at the coffee kiosk but MY order was paid for and ready!!!! Picked it right up, very happy.
I never leave reviews but this is a great app Instead of waiting in line with the 10+ people, I placed my order through Grab and had it in hand 5 minutes later. Greatest thing to happen to airports since free Wi-Fi!
App doesn't work. Don't bother It doesn't allow you to create an account to login. Complete waste of your time. I could have saved time going to the restaurant and waiting in line to order food. Terrible. Frustrating. Don't use this!!!
Cursus Technologies, Inc. February 16, 2017
Hi Stephanie, it sounds like you weren't fulfilling the necessary requirements on each field when creating your account. You should see green checkmarks down the right side of the screen as you progress, showing that you correctly filled everything out. Feel free to email us at help@getgrab.com for more assistance! Grab is a great experience! Used it at the Austin airport. Placed my order while I was dropping off my rental, and picked up my order on the way to my gate. Beautiful!
Disappointimg Tried to sign up but nowhere to hit enter after inputting info
Cursus Technologies, Inc. July 21, 2016
Please give us more information so we can help troubleshoot this issue. Account creation requires all info to be filled before the button is enabled, including name, a valid email, phone #, and a valid password (requirements for that are shown on the screen). Also, you must check the EULA box, which is the last box on the screen. Fantastic app. Only certain symbols may be used when creating your password....That was what keeping me from completing me grab account
I am a airport worker and I can't get a discount from this app? I'm usually able to get a discount on food when I order in the line but how would I be able to do that through this app?
Cursus Technologies, Inc. February 16, 2017
Hi Eliseo, you actually can get the employee discount through the app using a promo code! Please send an email to help@getgrab.com and we'd be happy to give you the code. Great app I work at an airport and this is a great way to avoid the line and still make it from lunch on time.
So far so good My order was ready B4 the expected time. Thanks
Cursus Technologies, Inc. February 16, 2017
Hi, I'm sorry you're having trouble creating an account. Please send us a message at help@getgrab.com and we'd be happy to help fix this issue for you! Cursus Technologies, Inc. February 16, 2017
Hi Vicki, it sounds like you may not be meeting the necessary requirements for each field to create your account. Make sure you are getting green checkmarks down the right side of the screen to show that you've filled out each item correctly. Feel free to email help@getgrab.com for more assistance! Can not use Google Wallet or Android Pay Have not even tried it yet. The description says it works with Google Wallet but there is no option to use it. I do not want to type my credit card number into some app that I don't know what there security is.
Saves time!! There needs to be a way to add a tip after we pick up our order like the Starbucks app.
Not working correctly Boise airport when you click on an restaurant it shows the selection for the one below.
Used grab at the Atlanta airport. Very helpful descriptions of the food options. Application was very easy to use. I ordered and was immediately given my confirmation and told my wait time. I got a follow up text that my order was ready early. I was able to skip a substantial line and get my food fast. Hope to see them in all airports around the country.
Doesn't work! Galaxy S5... installed app. Says no Internet connection. Tried on wifi and 4G. No luck.**** Edited on 2/11/16... App seems to be working correctly now. ... sadly too late for the 50 percent off promo that many of my Co workers were able to enjoy :-(
Cursus Technologies, Inc. January 27, 2016
Please try the newest version of the app. Network issues with the Android version 4.4 and older should be fixed. Sorry for the inconvenience! I love this app!!! Being that I work at the airport it's awesome!!!!
Hangry teen alone in the airport? Grab to the rescue!! I dropped off my 15 yr old at the airport early this morning, and she didn't decide she was hungry until she was past security and beyond my reach. Such is life with teenagers... I am so very grateful for this app!! I've always enjoyed the breakfast food Schlotzkys at Austin-Bergstrom serves. Having this app allowed me to remotely place this order! Without it, that "hangry" teen would have had a miserable flight! Super functional, easy sign up. From download to food was 20 mins. Thanks developers!!
Incompetent Don't use this app in Atlanta. When I ordered food, I was notified that I could pick up my order in 10 minutes. This was not the case. In fact, the kitchen was closed when I arrived.
Sweet. I never know where anything is in the airport and will use this solution. Looking forward now to my next trip.
This is perfect to get good food when flying. Please get MSP in the fold!
Come to ORD This is a great app. I am eagerly awaiting when this is available at ORD.
Poor experience Used the app today and had a very bad experience. Total waste of time. Vendor had no notification, and I had paid for items they did not even carry. Don't waste your time on this. It's a good idea but not yet ready to be used.
Cursus Technologies, Inc. February 16, 2017
Hi Tim, I'm sorry this happened. We're always working with our concession partners to make sure they are operating Grab correctly, but it doesn't always happen. We'd really appreciate it if you could email us at help@getgrab.com with some more info on your issue so we can help make it right. Garbage. Galaxy S4, Android 4.4.4. Kept saying it required an internet connection, but I had 4GLTE, then tried with WiFi. Neither worked. Uninstalled.
Cursus Technologies, Inc. January 27, 2016
Please try the newest version of the app. Network issues with the S4 should be fixed. Sorry for the inconvenience! Can't register Put in my info and there was no button to click next, super frustrating.
Cursus Technologies, Inc. February 16, 2017
Hi Christian, it sounds like you aren't correctly meeting the criteria for creating your password. Make sure you read the password restrictions when creating your account - we want you to have a strong password and don't let you continue until you do. Feel free to email help@getgragb.com for more assistance! Review deleted
What's New
Added some brilliant international features to support our new mates at London Heathrow. Cheerio then!
Before this update: doBugsExist == true
After this update: doBugsExist == false
var doBugsWeDontKnowAboutExist == ¯\_(ツ)_/¯
Additional information
Updated
August 10, 2017
Installs
10,000 - 50,000
Current Version
1.0.12
Requires Android
4.1 and up
Permissions
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Cursus Technologies, Inc.
