
Aulina isva
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the last update made it impossible for me to log in with my fingerprint. it keeps asking me to type password which makes it inconvenient when I want to perform a transaction in a public space. tried to set the biometric on through the setting as the popup message instructed but to no avail. frustrated. also, the last two updates made it impossible for me to log in without reactivation. it makes me lose the access to the apps when I'm overseas with no access to my Indonesian registered number.
10 people found this review helpful
PT Bank Danamon Indonesia
July 20, 2025
Hello Mr/Ms, we are apologize for the inconvenience. For faster response & assistance, please send details to email hellodanamon@danamon.co.id with subject: Review - (Customer name) or contact Hello Danamon 1-500-090. Thank you.

Fransiskus Febrianto
Can't use the app unless I uninstalled Microsoft Authenticator app. Already complained via e-mail and they just said to re-install it (D-Bank Pro). Already explained the problem that the problem is in the app itself where it seems it doesn't like other apps to have certain access/permission and also it doesn't like you installing non playstore apps, which is extremely stupid. My phone is stock so it should be enough, but the dumb people making this app think they know better.
3 people found this review helpful
PT Bank Danamon Indonesia
November 20, 2025
Hello Mr/Ms, we are apologize for the inconvenience. For faster response & assistance, please send details to email hellodanamon@danamon.co.id with subject: Review - (Customer name) or contact Hello Danamon 1-500-090. Thank you.

Eliza Diana
I cannot transfer my money to my other bank account. I have contact the customer service, but it's rather slow, and the issue persist. It's inconvenience to have to go to the bank if I want to transfer my money. It's useless to have a digital apps if you cannot use it to transfer the money.
PT Bank Danamon Indonesia
December 7, 2025
Hello Mr/Ms, we are apologize for the inconvenience. For faster response & assistance, please send
details to email hellodanamon@danamon.co.id with subject: Review - (Customer name) or contact Hello Danamon 1-500-090. Thank you.