Fabio Henrique
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I'm having a rather disappointing experience with Star+ laggy responses and outright crashing, especially on my Android tv. I'm not making this up, I had to restart my TV 2 times today because of issues when selecting "Next episode" before it automatically tries to skip to the next episode, crashes and I have to restart my TV again. All apps are up to date (yes, I checked again while writing this), my internet is blithering fast and I'm not having any issues with no other app.
13 people found this review helpful
Hello, Fabio! We are sorry for the inconveniences presented. We invite you to contact one of our customer service agents to look at your case in detail. You can do this by entering the following link: help.starplus.com, at the bottom of the page you will find the chat or call options. We will be happy to help you. Greetings!
Zanzi Robinson
It's a nice app, with a nice selection, but the help menu is only in Spanish and Portuguese, despite serving countries with large anglophone populations. The service provided by the help chats, however, is quick and competent. Another issue is how they count downloads-not by number of shows currently downloaded, but by number of downloads in a 30 day period. This is the first (and hopefully last) subscription service I've encountered that does so.
4 people found this review helpful
Hello, Zanzi! We're sorry about it. Go to help.starplus.com and search for "Cambiar el idioma de la aplicación en Star+", you can also copy this link in your browser: bit.ly/Star-CambiarIdioma. For further assistance, contact us at the bottom of the page. Greetings!
Rômulo Teixeira
You definitely need to improve the re-watching experience. When I want to watch something again, the time status is always at the end of the episode, it doesn't restart. And the time is never syncing. When I watch Season X Episode Y on my tv and I want to continue watching it on my phone, I have to open the episodes list because it will be on the last episode I watched on my phone, not in my account. These experiences are awful.
12 people found this review helpful
Hello, Rômulo! We apologize for that. Our team is already aware of this "Continue Watching" error that is occurring on the platform and is working to correct it as soon as possible. We appreciate your understanding. If you need help, contact us at: help.starplus.com (options available at the bottom of the link page).