Simply the best courier I've dealt with over the years for the consumer market. The App allows you to accurately track your parcel and ensure delivery at a convenient time or place suitable for your needs. Never had a problem despite multiple deliveries. Frankly puts other Courier firms to shame. Just hope keep up the great service in the future. :0)
Generally very good. I'd add the last star if.... 1. Name the app "DPD" plus anything you like. A name starting with Y makes it very hard to locate in a list of hundreds of installed apps when you've forgotten the name! 2. Don't force me to choose a pick-up shop, none are convenient, despite living in a large urban area. 3. Allow me to message driver on the day with additional instructions. 4. Tell me who sent the parcel so I can (probably) know if it's high value or can be left in 'safe place' , say.
Completely useless. Use this app for work for about a year. I have never had a single delivery arrive at the correct address. It is set to be delivered to my pick up point as default but is delivered to my home address. And even if it is. They don't go to my correct trusted neighbour. After the first year and yet to correct a simple problem. Would never recommend!
Good app if your package is actually out for delivery! Last update stated that "there has been a delay but we've sorted it now." Not entirely sure what that meant, but it's been 3 days and still no package!! Dpd operators did give me some advice though, "I'm sure that you will receive your package at some point."
A lot of other courier companies could learn a thing or two from this group. I was informed when my package was given to the driver and could check with the app as to where it was at any given time. Along with how long it was going to take to get to me. I could converse with the driver by phone call or text and also had the option of changing delivery address if I had to be somewhere else. Well impressed. Amazon, you need to get this lot delivering for you on a regular basis.
The app seems OK, it is the company I question. A few years ago they delivered my Christmas present somewhere but didn't know where. Now my new mobile phone appears to have vanished en route. Both problems relate to the Edinburgh Centre.
If you’re not going to be in, with the latest DPD app release you can now arrange for delivery of your parcel to a different address. Whether it’s family or friends, you simply let us know the address and we’ll deliver, so you can always be sure of receiving your parcel, wherever you are.
We’ve also made our notifications easier on the eye with images, check out our new look notifications.
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