Used it twice, the first time was fantastic the second time very disappointing. The app told me that the guy was gonna meet me in 12 min. So I waited for him. After 15 min I texted him to see where he was, he said another 10 min. I was in a rush and had to cancel.
CRASHED MY CAR - DISASTER. We had used DC for about a year, dealing with the annoying and sometimes lengthy delays in pickups because it saved us versus a garage. Bad idea. One day we received a call while waiting for our car to tell us the valet had crashed it. Valet was unhurt but the car had thousands of dollars of damage, and it was on my insurance because in my state it is the car not the driver that is insured. A month later after countless calls and emails, I heard from the repair shop -- not DC -- that they were ready to BEGIN repairs. Six weeks after the accident, I was awaiting delivery, when I was called and told the driver had run out of gas on the way. When it finally arrived, the empty light was blinking, as well as a number of warning lights. I had to get it filled, and take it to the dealer to have it repaired properly, out of pocket over $1000. I hounded DC for weeks for reimbursement and still have received only part of the expense. STAY AWAY FROM DROPCAR.
In terms of app, its excellent and works really well. In terms of service, these guys are going to be the next black sawn! I can't believe I never used this in the past. and will most certainly use this for years to come! I love it and highly recommend it!!!!!
On the fence I've used this app since it opened very often love the convenience but a driver got Into an accident and drop car was supposed to cover the damages and left me hanging cost 1600
The Valets are amazing! They go above and beyond to please their clients , great app. Keep up the good work!
Just used for the first time. Absolutely LOVED IT!!! I used the Will service while at a Rangers game at MSG. The driver met me right in front of the Garden (was able to call the driver from within the app) waited in my car and met after the game. At $15/hour this was real VIP service and was great. The driver was 5 minutes late, but I had told him that I was going to be 20 min late, so not entirely at fault. Other than that, the service was superb and the driver was friendly!!! Would definitely use it again...
- Bug fixes & performance improvements