Dyson Link

Dyson Ltd

- 26 June 2017

Everyone

Lifestyle

( 810)

Description

The Dyson Link app allows you to control and monitor your Dyson connected machines remotely using a smartphone – at home, or on the move. Schedule cleaning sessions and view room coverage maps with your Dyson 360 Eye™ robot. See current and historic air quality data for your home, as well as live outdoor air quality metrics, with your Dyson Pure Cool™ Link purifier fan.

Connect to your Dyson Pure Hot+Cool Link™ purifier fan heater to:
• Monitor live air quality inside and outside your home where available
• View daily air quality history to discover how and when your machine is purifying
• Remotely control temperature, airflow speed, sleep timer, oscillation and other settings
• Quickly access troubleshooting guides

Connect to your Dyson Pure Cool™ Link purifier fan to:
• Monitor live air quality inside and outside your home
• View daily air quality history to discover how and when your machine is purifying
• Remotely control airflow speed, sleep timer, oscillation and other settings
• Quickly access troubleshooting guides

Connect to your Dyson 360 Eye™ robot to:
• Start, stop and schedule cleaning sessions when convenient for you
• See map cleaning data from previous cleaning sessions to review your robot’s performance
• Quickly access troubleshooting guides

Reviews

2.9

810 total

5 230

4 120

3 91

2 71

1 298

Jorge Maya

I love my hot-cool link purifier. Is the best. But I had 2 flaws. Consumes too much electrical power (my bill went to the roof, 30% increase). And is missing google home compatibility. Fix that and I'll give you 5 stars.

Corinne Peterman

Update, 1 star to be noticed: Anyone else having issues with Android 8.0 and having your second decide not be able to be controlled? However still reporting in its stats so is definitely on the network? I need to check on another device to confirm it is 8.0 but since it didn't start until then I think it is the likely cause. Original, 4 stars: Setup was easy but then again I dealt with the Aria and created a guest network for it once realized what issue was. So anyway it was easy to attach. Make sure you are using 2.4 GHz network not 5, I suspect it will save you a lot of network issues. Weather doesn't work currently so I'll take one star there. Otherwise works well, just wish there was a way to turn on fan, but leave purifier off when not needed.

Kyle Walton

The app is good when I am connected to my home WiFi; however fails from any other connection. Also, very sad that it received Amazon Alexa integration but no Google Assistant / Google Home integration - this would have been great to have.

Shawn White

Just took my Dyson cool link out of the box to find out, MY REMOTE DOESN'T WORK! $450 FOR A FAN, the remote should st least work for a day. Very disappointed!!

I love it! The air in the room is definitly freasher. It heats the room so well. We've stopped using the wall mounted heater since the purifier heats better than it does and also doesn't dry out the air in the room like other heaters. Very expensive but worth the money since my son is asthmatic. It would be great if Dyson could design one that can be moved around easier though. I'd like to use it in different rooms at different times but it feels too fragile to move so much and too expensive to buy a second one.

Nanhui Lin

I worked hours but still could not connect to my pure cool link with my Android phone. However, the iPhone version works very smooth. I am wondering if anyone else has the same problem as I do.

User reviews

Jorge Maya 26 June 2017

Corinne Peterman 30 August 2017

Dyson Ltd 1 September 2017

Hello, it's Ben from Dyson. If you're having some issues with the use of your Dyson Link App then we would like to help with this, so please get in touch with us. Please feel free to contact our free phone Helpline on 0800 298 0298 for further assistance.

Kyle Walton 5 July 2017

Dyson Ltd 8 July 2017

Hi there Kyle, it's Ruby at Dyson. Connections with the Echo have only just been established, and so you never know what our engineers are working on next. It's possible there'll be more integration at a later date.

Shawn White 16 July 2017

Just took my Dyson cool link out of the box to find out, MY REMOTE DOESN'T WORK! $450 FOR A FAN, the remote should st least work for a day. Very disappointed!!

Dyson Ltd 17 July 2017

Hi there, it's Tim at Dyson. I am sorry to hear the remote is not working with your new machine. It is highly unusual for the remote not to be working straight out the box and we are more than happy to assist you with this. We can assist you further if you contact our Helpline on 0800 298 0298 where one of advisors will be happy to help.

2 August 2017

Nanhui Lin 8 July 2017

I worked hours but still could not connect to my pure cool link with my Android phone. However, the iPhone version works very smooth. I am wondering if anyone else has the same problem as I do.

Dyson Ltd 9 July 2017

Hello Nanhui, it's Rachel at Dyson I'm sorry to hear that you're having problems connecting on your Android phone. There may be a simple solution, so I'd recommend speaking to our experts over the phone. Just visit www.dyson.com, and select 'Support' to find our contact details.

R Sayre 8 September 2017

Horrible connectivity to home wifi tried several times only to have it conclude connection times out. I know my wifi is fine I have other items connecting to it so that is not the problem. I guess it's remote access only for now till they fix the app.

Dyson Ltd 9 September 2017

Hi there, it's Rachel at Dyson. I understand your disappointment, but connecting should be easy and it's possible there's just a minor issue with your settings. So our experts can help you, please visit www.dyson.com and click 'Support' for our contact details. With some further information, I'm sure we can this up and running.

Seo Lyn 2 August 2017

dyson purelink owner: the app is a huge disappointment, it hangs a lot. And when connecting to the Dyson cloud it akes forever that at times it times out. So much so if I could return the machine i would. $800 bucks on a fan and the features don't work. I also own the Dyson vac, which works so well and it's the reason why I went with a dyson fan over other brands, however I won't be pur chasing anymore products abit of a brand failure.

Dyson Ltd 3 August 2017

Hello, it's Cassie at Dyson. I am sure that there is an easy fix for the problem. If you would like to get in touch with us, we will be happy to assist. Please visit www.dyson.com and click 'Support' for the contact details of your local Dyson customer service team. I'm sure we can help.

Dylan Su 14 September 2017

Confirming what others have mentioned that the app is broken for more than one device on Android 8.0. Dyson customer support is totally unhelpful... None of their support staff bother to listen to the problem and just give form troubleshooting answers. My second device connects, logs stats, gets an IP address from the router and is pingable on the network. It's clearly not a wifi or internet issue and I've reconnected/reset half a dozen times already, so stop telling me to do it again. App is broken is the obvious conclusion. It works fine for both purifiers in Android 7.1.1 and 6.0.1 devices... Only the first added device is controllable via the app in Android 8.0.

Dyson Ltd 14 September 2017

Thank you for your feedback, we are aware that some devices using Android 8.0 are not fully compatible with our application, resulting in our owners being unable to use some of the functionality. We are currently working to resolve this and hope to have a fix available shortly.

Reysha Tiyardi 10 September 2017

Works wonderfully. But please fix the compability issue with Android 8.0. It only allows me to control the fan if I connect my mobile directly to our wifi at home.

Dyson Ltd 11 September 2017

Hi there, it's Rachel from Dyson. We are aware of the issue with the latest Android update. We are working on this, we appreciate your patience.

Michael Clayforth-Carr 17 July 2017

I'm glad I'm not the only one who thinks the app is difficult to use....i have tried controlling it from my android phone and my wife's iPhone and whatever you set up on the schedule has absolutely no impact on the fan which seems to do what it wants ... sometimes it goes all night until cutting off at 6.30 am the following day..... other times it just cuts off after 2 minutes... it never goes on for a time you've set and I've given up on it really. Why do things like this have to be so hard....frankly I am really surprised.. I expected more from Dyson... it appears good design stops with the physical product....

Dyson Ltd 18 July 2017

Hello, it's Stuart at Dyson. I am sure that there is an easy fix for the scheduling problem you are having. If you would like to get in touch with us, we will be happy to assist. Please visit www.dyson.com and click 'Support' for the contact details of your local Dyson customer service team. I'm sure we can help.

Joshua Simpson 27 June 2017

Is great to set the timer or set just before you arrive home via the app and links with IFTT for Google Assistant, would be great with direct Google links though.

Neal Jennings 14 September 2017

This app worked well until the Oreo update and it decided to stop connecting to my air filter/fan. Before this happened I had only one complaint - the "auto" function set itself based on air quality rather than temperature, so even in 28ºC temperature it wouldn't turn on but in slightly low air quality (even if it's cold) it does turn on. Would probably have given a four star back then. But the rest of the stars went away this week when it stopped connecting and tech support started by blaming me for not connecting correctly in the first place (even though it was working for months before that) and it's now been over a week since our last email exchange and they seem to have basically just given up on me. I think things should just work properly. Apparently despite its ads, Dyson does not agree.

Dyson Ltd 15 September 2017

Thank you for your review. We are aware there is currently an issue with some Android devices and we are working to release a fix for this shortly. With regards to the issue you are experiencing with auto mode, I would encourage you to contact us again directly regarding this issue so we can help further.

britdiy 17 September 2017

Just installed on Blu r1 hd, Dyson app crashes instantly when starting app. please test your stuff more before releasing.

Dyson Ltd 18 September 2017

Hello it's Sophie at Dyson. I'm really sorry to read of your experience. We would like to help, so please get in touch with us – please visit www.dyson.com and click ‘Support’ for further help or advice.”

Stefan Budai 4 July 2017

I can't believe it's so difficult to connect to this app for a product costing so much is very disappointing. I'm returning this product tomorrow...

Dyson Ltd 5 July 2017

Hello it's Ben at Dyson. I'm sorry to hear of your troubles connecting the machine to the app. Can I ask at which stage do you get stuck during the jouney? If you could reply to 'askdyson@dyson.co.uk' with your full name, address and the serial number, we can look into this for you. My apologies for the disappointment.

Edward Turner 15 August 2017

works fine. easy to connect. is the Alexa voice control only available for English users? I cannot find the Dyson skill on my German Alexa app.

Dyson Ltd 16 August 2017

Hi this is Stu at Dyson. Alexa does work in German however the Dyson skill is not yet available in German. We will be releasing an update in the next few months that will make the Alexa skill for the Dyson work in German. Unfortunately I don't have a specific date for this yet. I hope this helps.

GT DeadlyxElements 11 July 2017

Over 30min and it still won't connect to this dyson. Waste of time, glad I didn't buy one.

Devin Balentina 26 June 2017

Great app, very stable and now with Amazon Echo support. Where is the Google Home support?

Brad Bullerwell 29 July 2017

This purifier is off the chain! It knows every time someone lights a bong in the house! I can monitor air quality anywhere! App is simple and integrates well with the purifier. The cool links' performance and features is blowing.

Zsolt Berenyi 31 July 2017

works great , was easy to set it up . using dyson products for years , no complains , very happy with them . keep it up

Briana Woods 27 June 2017

Hung every time I tried to connect my fan.

Dyson Ltd 28 June 2017

Hello Briana, it's Jamie at Dyson. We'd like to take some further details about the issue you're having. Please visit www.dyson.com and click 'Support' - you'll find the contact details for the Dyson Support team where you are. We'll look forward to hearing from you.

craig brown 7 August 2017

Stuck on 'connecting to Dyson'

Dyson Ltd 7 August 2017

Hi Craig, it's Rachel at Dyson. We'd like to talk you through some simple checks to work out why you can't connect to your network. Please visit www.dyson.com and click 'Support' for the contact details of your local Dyson customer service team. I'm sure we can help.

Hansen Shen 26 June 2017

Google Home support please

Stay Frosty 3 September 2017

Wonder what Dyson's definition is for, "This may take a few minutes."

Dyson Ltd 6 September 2017

Hi there, it's Ruby at Dyson. I'm sorry you're having some problems with your App. We'd like to help get it up and running as it should, as there may be a simple solution. You're welcome to find our contact details by visiting www.dyson.com and liking on 'Support'.

mike m 26 June 2017

no google assistant Integration

Benny Prity Sahi 15 July 2017

Not working

Dyson Ltd 16 July 2017

Hello, it's Cristina at Dyson. I am sure that there is an easy fix for the problem. If you would like to get in touch with us, we will be happy to assist. Please visit www.dyson.com and click 'Support' for the contact details of your local Dyson customer service team. I'm sure we can help.

6 September 2017

Could be better for the indoor air quality details

Dietmar F. Baumgartner 26 June 2017

Good app, always way for improvement

Mike K 26 July 2017

Everything's working great.

25 March 2017

3/25/2017: I don't like the fact it doesn't give me option to set my timings in a.m. and p.m. all it gives me as a military time which I don't like. also in the app there's no way to customize temperature preferences for cooling and heating differently for each day throughout in the whole week schedule I'm so confused. I'm also surprised that they don't have Alexa or IFTTT integration , I have two Alexa and one Google home and lot of home automation done I would have preferred to be able to talk to Alexa to manage Dyson cool and heat. Dyson needs to make smart devices.

S Grey 17 May 2017

App loses connectivity to Dyson device a lot, especially when I leave my Wi-Fi network and come back. Have to spend several mins either trying to reconfigure connection, or just delete/ reconnect device as new (loses your device history)

Dyson Ltd 18 May 2017

Hi, Thank you for your review. If you continue to experience problems with your connection. Please contact us via email at askdyson@dyson.co.uk. One of our advisers will be able to assist you in fixing this. Kind Regards Stuart Owner Support Dyson

Teresa Rodriguez 19 June 2017

June 18 2017:Does not connect. I have been trying for over an hour. I used my husband's iPhone and it still didn't connect. Even the reviews are bad on the app store. June 19 2017: (Update!!) FINALLY GOT IT TO WORK. guessing it was a network issue... I don't know. Maybe we needed to wait a day since it's new? Just happy that it's working :)

Dyson Ltd 19 June 2017

Hi Teresa this is Stuart at Dyson. I am sorry you are having problems connecting your machine. We would love to help you resolve this. If you would go to www.dyson.com and select the country you are in. Click on support and use our contact details to get in touch.

Michelle Jenner 28 April 2017

Does everything on the remote and much more, can set the timer in 24 hours, 7 days week, 52 weeks a year, what everway either hot or cold difference times on different days and repeat each week to what ever suits your needs best. Totally fantastic I truly love it, since I bought ago my hayfever no longer exists in my home. This is one of the best hot, cold and purifier on the market. Worth every penny. Big well done Dyson

12 May 2017

Why the flaming fek do I need to create an account just to operate this overpriced fan! When a user loses the ability to directly control an appliance it ceases to be useful. Bad design, worse ap!

Ben Adamson 28 April 2017

Very disappointed with filter replacement experience. Was not expecting to be bounced out to the standard website not optimised for smart phone where Australia is not selected for me and is hard to switch to. My order then failed multiple times with generic errors. Really terrible

Ian Butcher 26 June 2017

Does not work if you have special characters in your Wi-Fi password. I am not changing to a less secure password to control a fan!!! Are there any future plans to change the app to recognise special characters?

Dyson Ltd 26 June 2017

Hello Ian, it's Ben at Dyson. I am sorry to hear of your disappointment here. This is definitely something we will work to update in the future, although there are no current plans to. My apologies again.

Jarek Jasinski 19 June 2017

In general app is pretty easy to use and quite handy however some of the integration features don't work i. e. for some reason I'm unable to link my account with alexa and this was main selling point for me... Sent an email to Dyson asking for help on this issue but no one bothered to respond

Richard Taylor 12 June 2017

App is OK. It connected to the fan easily, by creating an account it allowed other users in the house to see the same fan. But, the schedule for the fan is either On or Auto, there is no off option. The fan is turning itself On from Auto by itself ;could be the fan or the app. A link to IFTTT would be good to allow the fan to turn on if the room got too warm, or so we can log triggers or something similar.

Al Khasser 20 April 2017

App is ok. Keeps crashing when I chose schedule, product guide and setting. Running Android Nougat all apps up to date

Dyson Ltd 22 April 2017

Hi, it's Rachel at Dyson. We would be happy to help resolve this issue for you. Please get in contact with us by calling our Helpline on 0800 298 0298 or email us at askydyson@dyson.co.uk.

Antony Stegic 1 June 2017

Good app but it crashes everytime I select schedule/product guide/settings. I am running Android 7.0 on Samsung Galaxy S8+, needs to be resolved paid $750 Aud not good enough.

Dyson Ltd 3 June 2017

Hello Antony, it's Cristina at Dyson. Please visit www.dyson.com and click 'Support' for the contact details of your local Dyson customer service team. I'm sure we can help.