
Christopher Hayes
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It makes no sense to have us download another app instead of updating the current app. I registered and it will not let me in. Still no response after a month of how to login. Error message saying I do not have access. This is very frustrating to the customers as we have a few days left before they cancel the old app. This is madness. Invest in better app developers.
2 people found this review helpful
EMIRATES ISLAMIC BANK (PJSC)
December 11, 2023
Thank you for contacting us. Kindly share your experience with us, along with your contact details on the following email address, and we will contact you shortly. Apps@emiratesislamic.ae

Selma Ahmed
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it was working well since first invented and downloaded in my device. same device. it is a failure to force the customers to get a special device to be sble to use your application. extreme failure. I can not use the card even as it needs authentication through the application. and your customer care can not solve this. as my device is quite enough for my needs and you have no open mind to think aboit all customers now you can start to count how many you will lose,after 13yrs.
1 person found this review helpful
EMIRATES ISLAMIC BANK (PJSC)
March 26, 2026
Dear Selma Ahmed, thank you for your review. Please be informed that our application will only work with operating systems above 13. To access the EI app, please update your device OS.

Abdul Manan Qureshi
I am extremely disappointed with the service at Emirates Islamic Bank. I applied for an account four days ago, but I am only being passed from one person to another without any clear information. Furthermore, despite applying for a Debit Card, I am repeatedly receiving calls from the Credit Card department. It seems there is a complete lack of coordination between your departments. This delay and confusion are highly unprofessional
1 person found this review helpful
EMIRATES ISLAMIC BANK (PJSC)
March 12, 2026
Dear Abdul Manan Qureshi, thank you for highlighting this issue. Your feedback on your service experience is crucial for our improvement efforts. For additional assistance, please contact us at Apps@emiratesislamic.ae and include the reference number EIG-00484 in the subject line.