
Christopher Hayes
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It makes no sense to have us download another app instead of updating the current app. I registered and it will not let me in. Still no response after a month of how to login. Error message saying I do not have access. This is very frustrating to the customers as we have a few days left before they cancel the old app. This is madness. Invest in better app developers.
3 people found this review helpful
EMIRATES ISLAMIC BANK (PJSC)
December 11, 2023
Thank you for contacting us. Kindly share your experience with us, along with your contact details on the following email address, and we will contact you shortly. Apps@emiratesislamic.ae

Nik
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What's disclosed at signing isn't what you end up paying. Terms? Only they know. Pay everything but a small remainder and you're still charged full interest as if nothing was paid!! Fees appear with zero breakdown, and when I requested one in writing, I was told to check my own statements or offered a phone call — never a real written answer. Cashback is whatever the bank decides, with no visible criteria. Get everything in writing before signing !!
2 people found this review helpful
EMIRATES ISLAMIC BANK (PJSC)
September 14, 2026
Dear, thank you for sharing your concerns about the transparency of our fees and terms. Your feedback is essential as we strive to improve our services and enhance your experience. For more assistance, please contact us at Apps@emiratesislamic.ae and include reference number EIG-00255 in the subject line.

Saif S.
cannot pay off my credit, reinstalling the app makes me go through a long setup process again, as if I am creating an entirely new account. They gave me a credit card to use with no means to pay them off. I couldnt payoff the credit without a debit, and to get my debit card it took several weeks, many calls, and 3 in person visits to get it resolved. Still cannot payoff the credit.
4 people found this review helpful
EMIRATES ISLAMIC BANK (PJSC)
September 2, 2026
Dear Saif S., we appreciate you sharing your experience regarding the issues with your credit card and the lengthy process concerning your debit card. Your feedback is invaluable as it helps us enhance our Mobile Banking App. Should you need further assistance, please contact us at Apps@emiratesislamic.ae and mention reference number EIG-00813 in t