
Christopher Hayes
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It makes no sense to have us download another app instead of updating the current app. I registered and it will not let me in. Still no response after a month of how to login. Error message saying I do not have access. This is very frustrating to the customers as we have a few days left before they cancel the old app. This is madness. Invest in better app developers.
1 person found this review helpful
EMIRATES ISLAMIC BANK (PJSC)
December 11, 2023
Thank you for contacting us. Kindly share your experience with us, along with your contact details on the following email address, and we will contact you shortly. Apps@emiratesislamic.ae

Mohammed Ishaq
not a good experience so far. i had to apply for a credit card multiple times and there wasn't any response. once they answered and processed my credit card request, they then blocked it upon releasing my card. I basically have their card which now I need to trash. EI hasn't been kind towards me. The customer service team doesn't really provide any kind of information you request for. very bad experience so far.
EMIRATES ISLAMIC BANK (PJSC)
June 18, 2025
Dear Mohammed, we appreciate your feedback regarding your experience with our Mobile Banking App. This is not the experience we had planned for you. We strive to provide you with a better experience and would like to learn more about your concerns. Please reach out to us at Apps@emiratesislamic.ae for assistance.

Mohamed Sayed
Review of My Experience with Emirates Islamic Bank I recently transferred my liabilities to Emirates Islamic Bank, and unfortunately, my experience has been extremely disappointing. The entire process took more than a month to complete, which was already frustrating. After my salary was successfully transferred to the bank, I was supposed to receive the cash loan amount. However, even after more than a week, the amount has still not been credited to my account.
EMIRATES ISLAMIC BANK (PJSC)
February 3, 2025
Hi Mohamed, we are concerned to hear of this experience. Please share your case with Customercareunit@emiratesislamic.ae for their support on non-app-related matters. It is important to send from your registered email address and state your mobile number, so that the relevant team may support you sufficiently.