
Christopher Hayes
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It makes no sense to have us download another app instead of updating the current app. I registered and it will not let me in. Still no response after a month of how to login. Error message saying I do not have access. This is very frustrating to the customers as we have a few days left before they cancel the old app. This is madness. Invest in better app developers.
3 people found this review helpful
EMIRATES ISLAMIC BANK (PJSC)
December 11, 2023
Thank you for contacting us. Kindly share your experience with us, along with your contact details on the following email address, and we will contact you shortly. Apps@emiratesislamic.ae

Omar Moustafa
The app is full of issues and, on top of that, the bank has the worst customer support experience. I've been reporting an issue for more than three months, and all I get is a system response asking for a screenshot. After I send it, they ask again a couple of weeks later if the issue persists, and I send it again. It's just a loop with no real fix, and on top of that I have a relationship manager who does not respond or help with any of this.
25 people found this review helpful
EMIRATES ISLAMIC BANK (PJSC)
April 21, 2026
Dear Omar Moustafa, we appreciate you taking the time to share your experience with the challenges you've encountered with our Mobile Banking App and customer support. We understand the significance of delivering efficient help and a seamless experience. For further assistance, please contact us at Apps@emiratesislamic.ae.

PRITHVIJIT DEBNATH (TravellingdoctorPrithvi)
After recent update- not allowing me to login- saying need to stop screen recording and screen mirroring. I am not using any of those. Still not allowing me to login. The website also sends OTP to mobile app for any transaction. So I can't use the bank for any money. Last year, I lost 11000 aed for fraud transaction and bank didn't help and concluded that I am responsible!! Getting fed up. May be I need to change the bank!
1 person found this review helpful