
Christopher Hayes
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It makes no sense to have us download another app instead of updating the current app. I registered and it will not let me in. Still no response after a month of how to login. Error message saying I do not have access. This is very frustrating to the customers as we have a few days left before they cancel the old app. This is madness. Invest in better app developers.
2 people found this review helpful
EMIRATES ISLAMIC BANK (PJSC)
December 11, 2023
Thank you for contacting us. Kindly share your experience with us, along with your contact details on the following email address, and we will contact you shortly. Apps@emiratesislamic.ae

William C
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I've had problems logging in to the app and using the PIN with my credit card. Only half of my credit card transactions, whether in person or online, are successful. This experience has been a significant hassle in the month since I opened my account and downloaded this app, and I'm considering closing it.
EMIRATES ISLAMIC BANK (PJSC)
December 3, 2025
Hello William C, we appreciate you taking the time to share your experience with our Mobile Banking App. We completely understand how frustrating login issues and PIN difficulties can be. Your feedback means a lot to us as we work to improve the overall user experience.

INDU SINGHAL
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Terrible bank and terrible app. I reported a credit card fraud 75 days ago, and still not resolved. they keep postponing the resolution date, and the app is so confusing, that it is very difficult to find the messages option to get an update on the status of my case. I would not recommend this bank or app to anyone.
EMIRATES ISLAMIC BANK (PJSC)
December 3, 2025
Dear Indu Singhal, thank you for voicing your concerns about the unresolved credit card fraud case in our Mobile Banking App. We recognize the significance of timely resolutions, and your feedback is essential for our enhancement. Please contact us at Apps@emiratesislamic.ae, using reference number EIG-00333 in the subject line.