
Christopher Hayes
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It makes no sense to have us download another app instead of updating the current app. I registered and it will not let me in. Still no response after a month of how to login. Error message saying I do not have access. This is very frustrating to the customers as we have a few days left before they cancel the old app. This is madness. Invest in better app developers.
3 people found this review helpful
EMIRATES ISLAMIC BANK (PJSC)
December 11, 2023
Thank you for contacting us. Kindly share your experience with us, along with your contact details on the following email address, and we will contact you shortly. Apps@emiratesislamic.ae

D Joe
This app is completely broken when it comes to basic math. If you return or get a refund online, the app refuses to count the refund as money back. The return shows up in your history, but the app doesn't lower your total bill. It just leaves the amount sitting as "pending". Even bank support admits this is a known system glitch where the app's code simply doesn't recognize merchant refunds as credit. The only way to fix it is to call them up and force their tech team to confirm balance manually
2 people found this review helpful
EMIRATES ISLAMIC BANK (PJSC)
June 25, 2026
Dear D Joe, thank you for sharing your experience with our Mobile Banking App. We understand your concerns about the refund process and acknowledge the significance of precise transactions for your banking needs. For additional assistance, please contact us at Apps@emiratesislamic.ae and mention reference number EIG-00740 in the subject line.

Mustafa Darwish
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"Terrible onboarding logic! After entering my account number, the app lagged, so I restarted it. I found out the system registered me automatically without letting me finish the process or create a password. Now, I can't set a password because the system requires me to log in first to change it! The ultimate paradox? Customer service won't pick up because the automated system demands the very PIN I was supposed to create during that unfinished registration! A perfect loop of frustration.
3 people found this review helpful
EMIRATES ISLAMIC BANK (PJSC)
June 4, 2026
Dear Mustafa Darwish, we appreciate you taking the time to share your experience with the registration process in our Mobile Banking App. We recognize how crucial it is for you to access your account effortlessly. For additional assistance, please contact us at Apps@emiratesislamic.ae and include reference number EIG-00712 in the subject line.