
Christopher Hayes
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It makes no sense to have us download another app instead of updating the current app. I registered and it will not let me in. Still no response after a month of how to login. Error message saying I do not have access. This is very frustrating to the customers as we have a few days left before they cancel the old app. This is madness. Invest in better app developers.
2 people found this review helpful
EMIRATES ISLAMIC BANK (PJSC)
December 11, 2023
Thank you for contacting us. Kindly share your experience with us, along with your contact details on the following email address, and we will contact you shortly. Apps@emiratesislamic.ae

William C
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I've had problems logging in to the app and using the PIN with my credit card. Only half of my credit card transactions, whether in person or online, are successful. This experience has been a significant hassle in the month since I opened my account and downloaded this app, and I'm considering closing it.
EMIRATES ISLAMIC BANK (PJSC)
December 3, 2025
Hello William C, we appreciate you taking the time to share your experience with our Mobile Banking App. We completely understand how frustrating login issues and PIN difficulties can be. Your feedback means a lot to us as we work to improve the overall user experience.

Mohammed Albghdady
First of all someone used my card on Talabat & I have never used my card on this application, ones I spoke to them they replaced it. the digital speaker is saying another card number other than the one I wrote . and now I'm facing problems on the application & I cannot do online payment for some reason, and this is interrupting me from important things
EMIRATES ISLAMIC BANK (PJSC)
December 3, 2025
Dear Mohammed Albghdady, thank you for bringing your concerns about the unauthorized use of your card and the difficulties you're experiencing with our Mobile Banking App to our attention. We value your feedback as it helps us enhance our services. To assist you further, please contact us at Apps@emiratesislamic.ae.