
Christopher Hayes
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It makes no sense to have us download another app instead of updating the current app. I registered and it will not let me in. Still no response after a month of how to login. Error message saying I do not have access. This is very frustrating to the customers as we have a few days left before they cancel the old app. This is madness. Invest in better app developers.
3 people found this review helpful
EMIRATES ISLAMIC BANK (PJSC)
December 11, 2023
Thank you for contacting us. Kindly share your experience with us, along with your contact details on the following email address, and we will contact you shortly. Apps@emiratesislamic.ae

Malik Nasir
Worst update and worst developers – absolutely no common sense. new update, you cannot login using your password. enter credentials and it give error: login through biometrics and no option to add biometrics. I called the helpline, waited 20 minutes to get connected, and the support person told me to click on Forgot Credentials and from there you could register for biometrics. My question: why not add this option on the home page to register for biometric in the first place.
11 people found this review helpful
EMIRATES ISLAMIC BANK (PJSC)
May 12, 2026
Hello Malik Nasir, we appreciate you taking the time to share your experience with our Mobile Banking App. We understand your concerns about the recent update and the difficulties you've encountered with the login process. Your feedback means a lot to us, and we're here to help. For additional support, please contact us at Apps@emiratesislamic.ae.

Mustafa Darwish
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"Terrible onboarding logic! After entering my account number, the app lagged, so I restarted it. I found out the system registered me automatically without letting me finish the process or create a password. Now, I can't set a password because the system requires me to log in first to change it! The ultimate paradox? Customer service won't pick up because the automated system demands the very PIN I was supposed to create during that unfinished registration! A perfect loop of frustration.
1 person found this review helpful
EMIRATES ISLAMIC BANK (PJSC)
June 4, 2026
Dear Mustafa Darwish, we appreciate you taking the time to share your experience with the registration process in our Mobile Banking App. We recognize how crucial it is for you to access your account effortlessly. For additional assistance, please contact us at Apps@emiratesislamic.ae and include reference number EIG-00712 in the subject line.