
J G
Customer service for the watch itself is great. Our watch was having trouble staying charged for more than a few hours- Embrace reached out and sent us a new watch. I love the concept. I really need this for independence. However, the watch consistently says internet disconnected and everything else is still connected to the WIFI. I thought it was my wifi but it's the watch or app. Not sure which. Really would love them to correct this app because $500 per year is a lot for constant disconnect
6 people found this review helpful
Hello JG, thank you for your review. We are happy to hear that your overall experience with our Support Team is satisfactory. Regarding the disconnection issue, can you please contact us at support@empatica.com so that we can look into this further and get this sorted out for you? Thank you!

A Google user
The Embrace itself is faulty at best. If the device goes off, the double tap and long press rarely works; I'm always running to my phone to turn it off. It's even worse when in the shower, where it detects every drop of water that hits it as a touch, making the already bad touch detection even harder to turn off. Living alone, I do need to wear it, but sometimes it seems to be more trouble than it's worth. Two stars because the app isn't that bad, it's the device that's terrible.
16 people found this review helpful
Empatica
December 31, 2019
Hi Zack, we're sorry to hear that! It shouldn't be difficult to cancel a false alert with the tapping sequence. Could you please write to support@empatica.com so that we can look into it? Thank you.

Sam
- Flag inappropriate
- Show review history
Very good. I actually feel safe to do stuff now: working, hanging out with friends, going for walks alone, etc... However, there are ALOT of false alarms, especially when running or cooking. And it's not always easy to tell when an alert pops up I think the app could be GREATLY improved by sending sound notifications to the phone when the countdown to sending alerts pops up. I also wish I could setup times for the Rest Mode feature to turn on and off automatically.
6 people found this review helpful
Hi Sam, we are happy to hear that the Embrace makes you feel safe. Thank you for the valuable feedback- we usually suggest wearing the Embrace on the non-dominant wrist to reduce false alarms. You can also write to us at support@empatica.com for more tips on reducing them. Thanks again!