
A Google user
The Embrace itself is faulty at best. If the device goes off, the double tap and long press rarely works; I'm always running to my phone to turn it off. It's even worse when in the shower, where it detects every drop of water that hits it as a touch, making the already bad touch detection even harder to turn off. Living alone, I do need to wear it, but sometimes it seems to be more trouble than it's worth. Two stars because the app isn't that bad, it's the device that's terrible.
16 people found this review helpful
Empatica
December 31, 2019
Hi Zack, we're sorry to hear that! It shouldn't be difficult to cancel a false alert with the tapping sequence. Could you please write to support@empatica.com so that we can look into it? Thank you.

Cooper Astro
Ill preface it by saying this, I like the concept, it seems to be a very good group of people behind it, but I haven't worn the device 24 hours and it's had 20 alerts. All of them false. All of them unable to be disabled via the watch double tap and hold, I'm usually driving so getting my phone out in 15 sec to try and scroll through notifications and cancel through the app is dangerous. I think the core issue here is the program and device are still in they're infancy.
6 people found this review helpful
Hello, thanks for your feedback. We will make sure to share it with our technical team. In the meantime, if you haven't already, please kindly reach out to us at support@empatica.com, as we would like to assist you with fixing the reported issues. Thank you!

Sam
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Very good. I actually feel safe to do stuff now: working, hanging out with friends, going for walks alone, etc... However, there are ALOT of false alarms, especially when running or cooking. And it's not always easy to tell when an alert pops up I think the app could be GREATLY improved by sending sound notifications to the phone when the countdown to sending alerts pops up. I also wish I could setup times for the Rest Mode feature to turn on and off automatically.
6 people found this review helpful
Hi Sam, we are happy to hear that the Embrace makes you feel safe. Thank you for the valuable feedback- we usually suggest wearing the Embrace on the non-dominant wrist to reduce false alarms. You can also write to us at support@empatica.com for more tips on reducing them. Thanks again!