
A Google user
The Embrace itself is faulty at best. If the device goes off, the double tap and long press rarely works; I'm always running to my phone to turn it off. It's even worse when in the shower, where it detects every drop of water that hits it as a touch, making the already bad touch detection even harder to turn off. Living alone, I do need to wear it, but sometimes it seems to be more trouble than it's worth. Two stars because the app isn't that bad, it's the device that's terrible.
16 people found this review helpful
Empatica
December 31, 2019
Hi Zack, we're sorry to hear that! It shouldn't be difficult to cancel a false alert with the tapping sequence. Could you please write to support@empatica.com so that we can look into it? Thank you.

Sam
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Very good. I actually feel safe to do stuff now: working, hanging out with friends, going for walks alone, etc... However, there are ALOT of false alarms, especially when running or cooking. And it's not always easy to tell when an alert pops up I think the app could be GREATLY improved by sending sound notifications to the phone when the countdown to sending alerts pops up. I also wish I could setup times for the Rest Mode feature to turn on and off automatically.
6 people found this review helpful
Hi Sam, we are happy to hear that the Embrace makes you feel safe. Thank you for the valuable feedback- we usually suggest wearing the Embrace on the non-dominant wrist to reduce false alarms. You can also write to us at support@empatica.com for more tips on reducing them. Thanks again!

A Google user
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When it was connected to my old phone. Any false alerts it sensed you couldn't double tap the watch and hold to stop it 90% of the time, have to use the phone almost always to cancel the false alert. Tapping it to look at the time is a surprise if it does work. I bought a new phone, and now I cannot get it to connect via Bluetooth no matter what I do. I followed all the steps the support page said to do and it doesn't work. Wasted my money on this watch. I'd rather go to the ER. Wasted money.
12 people found this review helpful
Hi David,
I would be happy to help you get it connected via Bluetooth to your new phone. I commend you on consulting our support resources, but am sorry to hear that they didn't work out in your case. Please write to us at support@empatica.com and we'd be happy to help. Thank you!