Laundryheap: On-Demand Laundry

4.5
3.19K reviews
100K+
Downloads
Content rating
Everyone
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About this app

Laundry, we get it. Clothes wash services, dry cleaning, ironing, and duvet cleaning. All in one place.

Short on time but still want to remain fresh? No need to worry, with free collection & delivery in less than 24 hours, you’ll have clean laundry and peace of mind, so that you can spend more time on the things that you love.

Services

• Wash
• Wash & Iron
• Ironing
• Dry Cleaning
• Duvets & Bulky Items*

How It Works

1) Schedule a collection time
2) Pack your laundry
3) Track our partner driver
4) Delivery in 24 hours with real-time order tracking

Location Availability

• United Kingdom - London, Manchester, Birmingham, Coventry
• United States - New York City, Jersey City, Boston, Chicago, Los Angeles, San Francisco, San Jose, Dallas, Washington D.C, Miami
• Ireland - Dublin
• Netherlands - Amsterdam, Rotterdam, The Hague
• France - Paris
• Denmark - Copenhagen
• United Arab Emirates - Dubai, Abu Dhabi, Sharjah
• Qatar - Doha
• Kuwait - Kuwait City
• Bahrain - Manama
• Singapore - Singapore

Frequently Asked Questions

• How does Laundryheap work?
Simply select the required services and choose the dates for collection & delivery, leaving any additional instructions for the driver. Following this, we’ll take care of everything else with the help of our partner cleaning facilities.

• What is the turnaround time?
For standard laundry and dry cleaning services, we have a monthly average of collecting and delivering within 24 hours. Note* duvet and bulky items may require additional time. We will always do our best to let you know in advance if you have included items that will require a longer processing time, or if there are any delivery changes to your order.

• Where do you clean my clothes?
After your items are collected by our driver, they are taken to one of our local partner facilities. Each order is processed separately - Laundry orders are weighed and cleaned, while all other services are individually itemized and processed.

• Can I provide my own detergent?
At this time, we do not offer the option for customers to provide their own laundry detergent, but please let us know if you are allergic to a certain type so we can make sure to avoid it.

• Do you wash my clothes with other people’s clothes?
Absolutely not. Each order is washed separately so no need to worry about that. Your clothes are safe with us!
Updated on
Feb 20, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
This app may collect these data types
Location, Personal info and 6 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

4.5
3.12K reviews
Debraj Ghose
July 20, 2023
The service is pretty good, but they are not upfront about pricing, which leads to surprise charges. This includes how they calculate the cost dependent on weight, what items they consider large versus small, and hidden service charges that you learn about only after you've placed the order. I ended up switching to a different laundry service that is open about their pricing structure.
18 people found this review helpful
Did you find this helpful?
Laundryheap
July 21, 2023
Hi Debraj, thank you for your feedback, and sorry about your experience with us. According to your order history, you chose mixed wash services for your 15 lbs load, which qualifies as 1 load and therefore it was charged accordingly. We reached out to you via email and gave a detailed explanation of the issues that you raised. - Laundryheap
Astrid Dita
February 23, 2024
1st time, some clothes came back damp & unfolded. They explained that the basic wash service didn't include folding. Sure 2nd time, I picked basic wash service for a bag of laundry (should've been 20GBP) & found out got invoiced for wash & iron service for 200 GBP bill. Pretty sure it's changed either by the app or the facility because if you were to pick this in app, you'll have to itemize the order. To make matters worse, there is no trail in the app that showed this change/ask for consent
1 person found this review helpful
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Laundryheap
February 26, 2024
Hi Astrid, thank you for your feedback. After reviewing your order, it appears you selected our wash & iron service. We sent an email confirmation post-collection. Our app displays service options during booking, allowing review. As goodwill, a partial refund has been processed. Team Laundryheap
Ishani Prajapati
February 22, 2024
No way to get in touch with customer service for an active order. Drivers keep getting assigned the wrong pick up address by laundry heap, the issue is not being fixed and I'm being charged for cancelation on top of having to make other arrangements.
1 person found this review helpful
Did you find this helpful?
Laundryheap
February 23, 2024
Hi Ishani, thank you for your feedback. We’re sorry to hear about your experience with us. We value our customers' experiences and have reached out to you via email to look into this further and resolve it for you. Please feel free to reply to the email directly or contact us via our chat service on our application. Best regards, Laundryheap

What's new

We are making your Laundryheap app even better!

This release includes bugfixes and performance improvements.

We love feedback! Let us know what you like about Laundryheap by leaving a review.