
Gery Nairt
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App is unusable. You can't register with passport at all. It'll take you to the OTP screen and then say "MyKad/MyPR image is not clear" even though it was able to scan perfectly fine in the previous page. EDIT: after contacting the support as they mentioned in their response to this review, I am now able to register and login. UI is stretching beyond the phone screen but otherwise good customer support.
17 people found this review helpful
Hi! If you're having trouble registering or logging in to KWSP i-Akaun app, please contact us via the Enquiry Form: (https://www.kwsp.gov.my/en/corporate/connect-with-us/enquiry) or visit the nearest EPF office. Include: EPF No, phone no, telco, OS type, device model & app version. Keep a screenshot for reference.
Thank you.

Zell Al - Idr
I logged in today and it prompted a new update. After updating the apps, I tried to make a withdrawal. However, after the page "Did You Know", the apps stopped working. Please rectify immediately as the system will go on maintenance beginning Feb 27.
1 person found this review helpful
We appreciate your feedback and apologise for the inconvenience.
Please reach out through the Enquiry Form on the i-Akaun web portal, contact KWSPMalaysia on WhatsApp, or visit the nearest EPF office for us to assist you further.
Thank you for your patience and support.

Amexs Jonny
I'm experiencing problem with the selfie verification for e-KYC. It's incredibly frustrating. Other apps have seamless e-KYC processes, but this one consistently fails after multiple attempts. Comparing a current selfie to an old IC photo, especially when asked to smile, is a flawed approach. They should implement a more reliable method, like a short video verification, instead of this broken single-selfie system.
4 people found this review helpful
Hi! Thank you for your feedback. We are continuously working to enhance the overall app experience and your input plays an important role in this process. We appreciate your continued support as we work towards ongoing improvements.