
vladimir velinov
Initial setup is nightmare. Usability is not good to put it softly! I tried to setup Wi-Fi Plug Pro 14 data logger and I spend like hour and half to figure out what needs to be done. Constant "Targeting permission is not enabled" error on the screen when trying to connect to the data logger. What is this supposed to mean?! All app permissions were already given. Also why do I need to go through the login every time?!
10 people found this review helpful
Shenzhen Eybond Co., Ltd.
March 28, 2023
Please provide your datalogger PN or username, and describe your problem in detail, then send it to zhengshengjie@eybond.com, so that we can troubleshoot, thank you!

G Gosselin
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After configuring Wi-Fi settings data logger is visible to my router; however when I try to add it to a plant it says the device is offline. Nothing that I do can bring it back online, so I cannot add it to the plant and I cannot gather any data Customer service advised me to use the SmartESS app instead and now I can collect data . Very good support, very satisfied
32 people found this review helpful
Shenzhen Eybond Co., Ltd.
July 31, 2023
Please provide your datalogger PN or username, and describe your problem in detail, then send it to zhengshengjie@eybond.com, so that we can troubleshoot, thank you!

Chintan D Shah
Dear team, Since updating the SmartClient app on 12 June 2025, I can no longer view any data in the app, and my device appears offline. I’ve attempted to configure my home Wi-Fi several times, but the app won’t accept passwords containing special characters (e.g., @, #, $, %). This setup worked correctly before the update. Could you please advise on how to resolve this issue?
6 people found this review helpful
Shenzhen Eybond Co., Ltd.
July 4, 2025
We sincerely apologize for the negative experience you encountered. Could you please share the PN of your logger at whatsapp (+86 15398004992)? Thank you for your patience.