ezManage - Delivery

ezCater

About this app

The ezManage - Delivery app is designed to help streamline, manage, and track deliveries that are fulfilled in-house by restaurants in the ezCater network.

Once a driver is assigned to a delivery they will be able to access important customer and delivery details right from the ezManage - Delivery app. When the order is ready for delivery, the driver will begin tracking which will help provide visibility into the status of the order and reduce the number of manual communications between the restaurant, the customer, and the ezCater support team. Upon arrival, the driver will be able to contact the customer through a masked phone number to ensure privacy for all parties. The ezManage - Delivery app also provides the ability for a driver to upload a photo and leave feedback about the delivery which will help resolve any issues post fulfillment.

Ratings and reviews

Most features work quite well, but app frequently fails to transmit completion of order in a timely manner. This can be resolved by closing and reopening the app twice (not once) and starting the process from the beginning. This often means that several minutes can elapse between first attempting to mark order complete and actual completion.

This app slows down my deliveries. It shows past deliveries rather than the one I'm trying to deliver. By the time I'm able to get it to show the correct delivery, if ever, the delivery would have already been made.

After installing the app to become a driver I was sent a link but after I clicked on the link it states webpage couldn't be found. The second option was given in case I ran into a problem and the response was I'm not a driver. Not sure how you go about signing up to do gigs for this app. Will continue to search further

What’s new

Feature updates and bug fixes.