FAIRTIQ

FAIRTIQ Ltd

About this app

With FAIRTIQ you don’t have to buy a ticket in advance, indicate your destination or struggle to find the right zone. You will always be charged the best available price, once you have completed your journey. It doesn't matter how often you switch directions, or even if you change between trains, buses and trams. With FAIRTIQ there are no hassles, no complications, just smooth and easy travel at fair prices!


How it works

Shortly before boarding a vehicle, such as train, bus, tram or boat, simply swipe the "Start" button in the FAIRTIQ app. Your final destination does not need to be entered.
If a conductor requests ticket validation, click the "Show ticket" button and the QR code will automatically be displayed in the app.
Once you have arrived at your destination, swipe the "Stop" button in FAIRTIQ. The optimised cost for your trip is then displayed in the app.

Companion mode: With this new function, not only do you get a valid ticket easily and conveniently, but also your fellow companions.


Area of validity
You will find an overview of the area of validity here https://fairtiq.com/en/passengers/area-of-validity


Would you like to know more?

Our support team is at your disposal to answer any questions, offer advice and provide further information. Contact us at [e-mail].

Ratings and reviews

The app works perfectly, but the pricing is really bizarre and often doesn't make any logical sense. The €10 daily maximum is also much more than a €5,60 day ticket offered by the local transport association. Yes, it's cheaper than the full-region day ticket, but I'm not using the distance that ticket is required for. I'm spending more money using this app. Today I made two identical journeys in opposite directions and the cost of one was nearly twice the cost of the other. Confusing.

The app is very dubious when it comes to pricing. It has a price on a fixed route but the same route has different price on the return journey. I have a very bad experience with the app and the customer service is very complete waste of time . They charge for the journey and do not even respond to the complaints but keep charging my card for all the wrong price. Very disappointed in the app.

Easy to use, but horribly non-transparent pricing system. The pricing structure totally depends on the region you're traveling in and is not always limited to the cheapest day ticket. Also, it will not take group tickets into account. The customer support will tell you this and it's also hidden in their FAQ, but it's not obvious from within the app. In the end, we paid more than 100€ for a 2.5h trip, where the day ticket would have cost 56€.