It takes FOREVER to load movie times on the 2 theaters I have favorited. And very often it fails to load. If this app could have one job, it would be to list the movie times. Glad you have all the other features, but can you guys just get better at the most basic use case? Increasingly going to Google to get movie times now.
The app is so incredibly slow now. It's just been getting worse and worse every update. Now it takes minutes just to load listings or find locations. It's ridiculous. Maybe if the app wasn't so busy trying to load 20 ads and all this other crap I don't need. Just let me see movie times, a little movie info, and buy tickets. Back to basics.
I attempted to make a purchase via fandango app. My billing zip code was incorrect so the transaction was voided. I've made previous purchases within the last few months without any problems. The attempted ticket purchase is currently on a temporary hold with my bank for 3-5 days (even though the purchase was voided)..I contacted fandango's customer service in regards to my funds being released, both representatives (one was a supervisor) showed no compassion and faulted me for the incorrect zip code on file.
Find theatres, get movie reviews, and buy tickets. Great app overall. Only issue is saving favorites. You save a favorite and it confirms this but it's no longer marked when you leave the app and go back in to view the movie info again. Clearing the cache did not fix. This needs fixed as its been an issue for the last few versions. Still not fixed!!!!!
Ever since the latest update I've had many issues with my account. It logs me out constantly, so if i go to a different page in the same app I have to log back in again. Also it does not have my updated card information I put in before the update. I loved this app before the update and used it constantly, but until some of these bugs get fixed I'm afraid that I won't be able to. :'(
They robbed me even though their app glitched and gave me tickets in a whole other theatre in 2 states over. Even though I picked the right cinema. Tried getting in contact asap and was on hold for over an hour. The show had started already so they said no refund or exchange. I have filed complaints with the BBB due to this. SAVE YOUR MONEY AND PURCHASE IT DIRECTLY FROM THE THEATRE. These guys are crooks and customer service is extremely rude.
We’ve fixed a few bugs to make your moviegoing experience easier than ever.