Elle Mitchell
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[Update 12/13/23 new error "Unauthorized network location"] "System is not responding, try again later" for last month even after force stopping and deleting cache and data. The app is adequate when I can actually open it. And it figures the one feature that I need most to use, Zelle, doesn't seem to exist on the web potal. Not sure how convenient an account can be when using its services is thwarted by a malfunctioning app (Update: get same error on different phone/location/network)
42 people found this review helpful
Charise Caldwell
With my Google Pixel 3A, when I go to deposit checks, the camera pops up with the wrong aspect ratio and angle, making it impossible to take a pic of the check. The only workaround I've found is to wait for automatic capture to time out, then opt to take a pic of the check manually. Then the aspect ratio is still off, but the camera is at leady rotated correctly so you can align it and take a tiny but correct photo. Everything else works fine; just mobile deposit bug is annoying and tedious.
7 people found this review helpful
Nimer Jaber
While this might not matter to all members, it matters to me. I am blind, and use a screen reader, TalkBack, to read my phone. The app has some accessibility challenges. One big issue is being unable to disable and enable my card using TalkBack. The app also makes things available to TalkBack that don’t make sense, like a "are you sure" message at the bottom of literally every page, with buttons that seemingly don’t do anything. From an accessibility perspective, the site is better.
23 people found this review helpful