
Didier A.
After 10 years of flawless banking with them, one in-branch “promotional account upgrade” destroyed my trust and my credit score. During the switch, the representative failed to carry over the automatic payment settings on my credit card. I discovered the error only when a past-due balance and a derogatory mark hit my credit report. And their app is terrible, with no clear way to even fix the autopay or set one up again. Just a bad bank and a bad app.

Lorena Brown
Overall - it's great. Love the ease and simple layout. Much better than the computer web combo. I do have a suggestion for the Bill Pay tab. If you are going to have a "Search" bar, have the entered data connect to the Bill Payee name as it is being typed in. I just typed in a payee name and I still had to scroll through the entire list to find it. The search bar is of no use whatever.
1 person found this review helpful

Ivan Webber
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Very un-intuitive. The message center cannot be found under "Contact Us" sub-menu and when viewing messages there is no indication that swiping left shows new messages which is opposite of reading order. I spent a lot of time looking for the new messages because I didn't know swiping the opposite direction than what it says and is un-intuitive would do something. I submitted feedback and they never improved it. Also, banks should provide reverse 2FA in addition to normal 2FA for incoming calls.