Freshchat

Freshworks Inc

About this app

Freshchat is a modern messaging app for sales and customer engagement teams. A leap from legacy live-chat systems, it brings the continuity and experience of consumer messaging apps to businesses to help them convert visitors and delight users.

With the Android app, teams can:

Ace Conversations - View, reply to, assign, and manage conversations from anywhere, anytime.

Know who you’re talking to - Get access to the visitor profile with details like contact information, event timeline, and usage history to make relevant conversations.

Never miss a message - With push notifications, get notified when you receive replies on conversations or when a user proactively reaches out. Stay on top of messages even when you’re not inside the app.

Enable a faster response time - Optimize team productivity even while on the go by sharing FAQ articles with visitors and users.

Ratings and reviews

I have to reinstall the app every now and then to use it as throws an error even when connected to a high speed internet. Their devlopers are least bothered to check this particular issue as I see many other users are facing the same issue from last many months. If they are already trying to resolve this, then they have taken significant amount of time to crack the deal. Freshworsk- Any plans for changing your dev and getting this resolved??

This currently doesn't work. It seems to use the browser on your phone and none of the browsers I have use JavaScript... including Chrome. This is disappointing as having this app would be great to deal with chats. It doesn't need to do it all, bit it would be great if I could at least chat to people as they visit the site. That seems simple enough.

Never get notifications on android. Have to constantly start at the profile menu instead of the chats. Can't stay selected on my choose chat group/filter. Additionally, now after so much time, it gives an error that can only be fixed when reinstalling which means I need to log in again. Pain in the behind.

What’s new

This version includes bug fixes and performance enhancements to improve your support experience.