3.8
686 reviews
50K+
Downloads
Content rating
Everyone
Screenshot image
Screenshot image
Screenshot image
Screenshot image
Screenshot image

About this app

Freshchat is a modern messaging app for sales and customer engagement teams. A leap from legacy live-chat systems, it brings the continuity and experience of consumer messaging apps to businesses to help them convert visitors and delight users.

With the Android app, teams can:

Ace Conversations - View, reply to, assign, and manage conversations from anywhere, anytime.

Know who you’re talking to - Get access to the visitor profile with details like contact information, event timeline, and usage history to make relevant conversations.

Never miss a message - With push notifications, get notified when you receive replies on conversations or when a user proactively reaches out. Stay on top of messages even when you’re not inside the app.

Enable a faster response time - Optimize team productivity even while on the go by sharing FAQ articles with visitors and users.
Updated on
Jun 6, 2022

Data safety

Developers can show information here about how their app collects and uses your data. Learn more about data safety
No information available
3.8
686 reviews
A Google user
June 21, 2019
One of the biggest missing features is the ability to set a custom notification tone. I'm not going to look at my phone *everytime* I hear a notification sound. The Freshdesk app has this feature yet in Freshchat, where it's arguably more important to set a distinct notification sound, it's completely absent. I really hope this is coming extremely soon. I'm tired of looking for ways to override this. Not having this feature is vexing. EDIT: In response to Freshworks Reply. I noticed this awhile back. I am still disappointed I cannot assign my own custom sound.
33 people found this review helpful
Did you find this helpful?
Freshworks Inc
June 21, 2019
Hi Ann, We have updated Freshchat App with custom notification sound.
Nguyễn Cát
June 23, 2022
It need startup faster (remove startup animation example), when a customer start to chat, you need reply immediately before they left your website. And it don't push notification when i have new message in chat. Ux is not good enough.
4 people found this review helpful
Did you find this helpful?
Freshworks Inc
May 17, 2022
Hi Nguyễn, thank you for your feedback. We're looking to improve the app performance with every update. On the issue of the notifications, that shouldn't be the case. Please drop in a mail to us at support@freshchat.com. We will look into why you're not receiving notifications for new messages.
Mr. Hitesh Patel
June 13, 2022
Two issues with this app, 1. Every time we open the app it force us to answer for intelliassign Why ? Why ? Why ? 2. When we scroll the chat to read it, it dance every time.
6 people found this review helpful
Did you find this helpful?

What's new

We're always making improvements to Freshchat so that you don't miss a thing.